Vice President, Retail Operations

C3 Industries • Ann Arbor, MI

410d

About The Position

The Vice President of Retail Operations will oversee and lead all aspects of a company's retail operations, playing a critical role in developing and implementing retail strategies, driving business growth, and ensuring the overall success of the retail division. This position reports directly to the Chief Revenue Officer (CRO) and collaborates with other senior executives to align retail goals with the company's overall vision.

Requirements

• Bachelor's degree in business administration, Supply Chain Management, Retail Management, or related field (Preferred).
• 10+ years of progressive experience in retail operations, inventory management, or supply chain management, with at least 5 years in a senior leadership role.
• Proven track record of driving operational efficiency, profitability, and customer satisfaction in a retail environment.
• Experience in managing large teams, multi-location operations, and inventory control.
• Strong financial acumen with experience managing budgets and analyzing P&L statements.
• Demonstrated ability to lead change, streamline operations, and improve processes using data and technology.
• Strong leadership, communication, and interpersonal skills.
• Ability to collaborate cross-functionally and influence key stakeholders.
• Strategic thinker with a hands-on approach to solving complex operational issues.
• Excellent project management and organizational skills, with the ability to prioritize and execute in a fast-paced environment.

Responsibilities

• Develop and execute the company's retail operations strategy, aligning it with the organization's overall goals and objectives.
• Monitor key performance indicators (KPIs) for retail operations, assessing performance, and identifying opportunities for improvement.
• Oversee the financial performance of the retail operations department, managing budgets, expenses, and revenue.
• Evaluate potential markets and opportunities for retail expansion and develop plans to enter new markets or open new stores.
• Enhance and execute on New Store opening processes that are scalable and repeatable.
• Develop a comprehensive playbook for all future retail mergers and acquisitions, ensuring seamless integration.
• Ensure that store operations and processes are optimized to provide an exceptional customer experience.
• Implement best practices and operational efficiencies across all retail locations.
• Collaborate with buying and planning to develop a merchandising team to curate product assortments that meet customer demand and drive sales.
• Implement and oversee Payroll best practices for a retail organization while considering customer engagement as well as fiscal responsibility.
• Work to install best in class cannabis retail training for all employees.
• Lead, mentor, and partner the retail management team, fostering a culture of high performance and accountability.
• Prioritize customer satisfaction and continuously enhance the customer experience in retail stores.
• Evaluate potential retail business acquisitions or partnerships to support growth strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree