Vice President Retail Banking

IC Federal Credit Union•Fitchburg, MA

About The Position

The Vice President of Retail Banking reports to the SVP of Operations. As a member of the Credit Union’s retail management team, this position plays a key role in driving organizational goals and our mission. Directs all aspects of operations for multiple branches and call center to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Participates in the strategic planning and management of the retail division. This position will oversee the administration of the Credit Union Service Organization NDIP (CUSO), including IC Insurance, Investments, and Retirement programs.

Requirements

A bachelor’s degree or equivalent with knowledge of marketing, sales and business development, banking operations and general management skills is required.
Seven to ten years of related retail experience, five of which should be in the managerial capacity of a credit union or other financial institution.
The individual must have a good working knowledge of channel management and development and be aware of emerging trends in the delivery of financial products and services.
Must have experience in managing and motivating sales teams to meet their objectives and performance goals.
The individual must possess self-initiative, excellent communication skills, a strong commitment to member service, and the ability to work collaboratively in a team environment.
Excellent verbal, research, and written communications skills.
Must possess strong Excel, Word, PowerPoint, and other database application skills.
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA.

Responsibilities

Responsible for the hiring and personnel development of all Retail Banking Managers.
Mentor and develop branch leadership, fostering an environment of continuous learning and professional growth ensuring that all employees are properly trained, mentored and supervised in a manner that is consistent with the strategic/tactical goals and objectives of the credit union.
Establish objectives and performance goals for the Retail Management Team that contributes to achieving the Credit Union’s overall goals.
Demonstrate leadership in words and actions daily, act as a role model for success and engagement.
Create a positive work environment conducive to trust and transparency, ensuring branch cooperation, respect and teamwork with other branches, departments and members.
Communicate organizational goals, changes, and updates to branch teams, ensuring alignment and clarity.
Develop and analyze branch performance metrics, member feedback, and market trends to identify opportunities for growth and to measure the effectiveness of sales and service activities. Modify processes as needed.
Responsible for overall sales performance of branches. Plan, direct, and manage the business development, service, and sales activities in accordance with the organization’s strategic and corporate goals.
Develop sales and incentive programs that contribute to increased member profitability and branch operation efficiencies.
Partner with senior leadership to develop and execute retail branch strategies that align with organizational goals and priorities.
Lead and participate in special projects, including branch expansions, relocations, and process enhancements.
Keep abreast of changes in the industry and changing trends to react in a way that maintains competitiveness.
Responsible for the development and enforcement of various credit union policies and procedures. Ensure that all staff members have appropriate knowledge of related regulations and guidelines.
May serve on Ad Hoc Committees including ALM, Supervisory, and Compliance.
Oversee all branch operations, retail delivery channels, and member service functions ensuring branch operational and compliance tasks are achieved.
Support marketing campaigns, product rollouts, community engagement efforts, and financial education initiatives.
Foster a culture of exceptional member service across all branches by promoting best practices and adopting a service-first mindset.
Manage and support the IC Retirement and Investments CUSO’s (NDIP) including maintaining strong, mutually beneficial relationships with the sponsored broker/dealer. Provide regular reports relating to the progress of the CUSO’s business plans.
Manage vendor relationships and evaluate technology solutions that enhance retail division. Conduct vendor due diligence reviews within the Retail area.
Develop and manage the retail division’s annual budget, including staffing, facilities, and operational expenses. Analyze financial performance and ensure branches operate within budget while meeting growth and efficiency targets.