Vice President, Reliability Engineering

Teladoc Health

15d•$220,000 - $240,000

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Vice President, Reliability Engineering and Operations is a transformative engineering leader responsible for unifying and evolving the organization’s approach to reliability, observability, and production operations. This role will lead the integration of modern Site Reliability Engineering (SRE) practices with traditional ITSM disciplines. This role will drive a cultural and operational shift toward proactive reliability, automation, and continuous improvement across the production ecosystem.

Requirements

15+ years of progressive experience in software engineering, with at least 5+ years focused on site reliability engineering, platform operations or enterprise architecture required.
Proven experience architecting scalable, distributed systems in cloud-native environments required.
Strong understanding of microservices, API design, authentication/authorization frameworks, and infrastructure-as-code practices required.
Deep knowledge of performance optimization, system reliability, and observability in high-scale production systems required.
Familiarity with platform development in healthcare, fintech, or other regulated environments required.
Excellent communication, influencing, and cross-functional collaboration skills required.
Ability to work independently, navigate ambiguity, and drive clarity across teams required.
Ability to lead globally distributed teams and influence at all organizational levels required.
Advanced knowledge of theories and concepts to evaluate and integrate critical information from different functions to evolve technical strategy required.

Nice To Haves

Master’s or Bachelor's degree in a related field. In lieu of a Bachelor’s degree, an equivalent combination of education and experience is accepted.
Experience with healthcare data standards (e.g., FHIR, HL7) and platform security best practices is a plus.

Responsibilities

SRE Transformation Leadership
Lead the strategic transformation of SRE practices across engineering and operations teams.
Champion the adoption of SLIs/SLOs/SLAs, error budgets, and reliability-focused engineering culture.
Drive automation and self-healing capabilities to reduce toil and improve system resilience.
Build and mentor high-performing teams of SREs, ITSM practitioners, and platform support engineers.
Foster a culture of accountability, innovation, and continuous learning.
Production Operations & ITSM Integration
Oversee incident, problem, and change management processes in alignment with ITIL best practices.
Ensure seamless coordination between SRE teams and the NOC/service desk for 24/7 operational coverage.
Establish clear escalation paths, runbooks, and post-incident review processes.
Observability & Monitoring
Define and implement enterprise-wide observability strategies, including logging, metrics, tracing, and alerting.
Partner with platform and application teams to ensure visibility into system health and performance.
Third-Party Integration Support
Manage operational support for critical third-party platforms, ensuring uptime and integration reliability.
Collaborate with vendor partners to resolve incidents and optimize service delivery.
Cross-Functional Collaboration
Work closely with DevOps, platform engineering, security, and product teams to align reliability goals with business outcomes.
Serve as a key stakeholder in architecture reviews, release planning, and capacity forecasting need.