Vice President, Relationship Management Team Lead
About The Position
The Vice President, Advisor Concierge Team Lead (Team Lead) has overall accountability for a team of up to 7 Managing Directors (MD) that oversee Workplace Investing client relationships which are primarily for 401(k) recordkeeping and also involves establishing, upholding, and expanding solid and dependable client connections with important decision-makers, influencers, and C-suite committee members. This role is also responsible for building, deepening, and strengthening relationships with 13-15 Advisor teams and serves as the key relationship contact for these Advisor teams within Fidelity. As both the primary contact for the key advisor teams and people leader, the Team Lead oversees a team of service-oriented employees and partners across the Fidelity organization to address both plan sponsor and advisor client demands and challenges, as well as assists institutional clients in running a successful benefits program to enhance the welfare of their staff. The Team Lead will manage 5-7 Managing Directors (MD) with approximately $10-12B in assets under administration. MDs are also responsible for a portfolio of multi-product client relationships that span services such as Defined Contribution, Managed Accounts, Self-Directed Brokerage, and Health Savings Accounts. The position involves extensive and ongoing client contact with senior-level client decision makers (CFO, CEO, VP of HR) of existing and prospective customers, placing a premium on executive presence, benefits and financial services acuity, and consultative sales skills. Responsible for the overall strategy of the territory in order to improve business results.
Requirements
- College degree preferred.
- Relationship management experience preferred.
- People Management required.
- Hold or complete series 7, 24 & 63 exams within 90 days of hire.
- Strong proven negotiation skills spanning sophisticated financial and service delivery related topics, both internal and client facing
- Ability to navigate and influence executive level business leaders, both internal and client facing across multiple functions and businesses
- Strong revenue management and overall financial acuity
- Lead multiple, sometimes conflicting priorities, balancing the needs of the client, the advisor, and the organization
- Leadership, mentoring, and career developments skills with a tenured team of professionals
- Validated consultative sales skills
- Experienced presentation, meeting management, and interpersonal skills
Responsibilities
- In partnership with the Core Market Concierge Segment Leadership, develop and execute strategy and goals for the organization that produce year-over-year profitability.
- Accountable for retention, client loyalty, and revenue opportunities of assigned territory.
- Develop and maintain strong client relationships (along with the MD), including multiple constituencies including HR, Treasury, Legal, and Procurement.
- Serve as a senior point of contact for key Plan Sponsor and Advisor clients; address client issues and mitigate risk
- Provide leadership and support for all client re-pricing, renewal, and competitive rebid activity on team. Collaborate with the MD, Sales (when applicable) and other business partners in these retention activities.
- Drive engagement with internal business leaders in joint planning and client strategies to deliver upon desired outcomes.
- Serve as functional liaison for optimally representing client and organizational interests with senior leaders across Fidelity.
- Coach and mentor to provide continued career development and evaluate performance.
- Proactively nurture relationships with desired feeder organizations (internal and external) to produce and maintain a talent pipeline.
- Ensure that team is aligned with all appropriate rules and regulations. For example: review customer correspondence, licensing, sales literature and client presentations.
- In cooperation with Core Market Concierge Segment Leadership, develop strategy and goals for organization that produce year-over-year profitability.
- Develop and maintain strong client relationships (along with MD), including multiple constituencies including HR, Treasury, Legal, and Procurement.
- Develop, deepen, and strengthen advisor team relationships; partner with business partners across Sales (Core and Mid/Large) and Consultant Relations, and Relationship Management across all segments to grow advisor’s relationship with Fidelity, focusing on multi-product and new business development.
- Provide leadership and support for all team-based client re-pricing, renewal, and competitive rebid activity.
- Coach and mentor to provide continued career development and evaluate performance.
- Ensure that team is aligned with all appropriate rules and regulations. For example: review customer correspondence, licensing, sales literature and client
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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What This Job Offers
Job Type
Full-time
Career Level
Executive
