Vice President, Production Services Application Support

BNY External Career Site-posted 3 months ago

Full-time • Senior

Pittsburgh, PA

5,001-10,000 employees

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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Production Services Team in Fund & Investor Solutions Platform. This role is located in Pittsburgh, PA or Lake Mary, FL. This position has occasional weekend coverage and on-call rotations for outside of business hours.

Level 2 application support to solve more complex application issues than simple helpdesk tasks
Act as an SME (Subject Matter Expert) for all incidents, problems and changes related to applications specific to the line of business
Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams as needed
Track the incident throughout the lifecycle and ensure it is closed on completion in timely manner
Maintain service uptime and SLA (Service Level Agreements) targets
Coordinate with the Senior Incident Officer/ Production Services Application Lead to provide information needed for updates
Participate in root cause analysis to identify problems underlying the incidents and rectify to prevent recurrence
Support completion of the PTO (Permit to Operate) checklist and provide domain expertise as needed
Proactively identify and manage continuity, security and resiliency risks that impact the business
Identify new opportunities to streamline and improve recovery solutions
Identify repeatable manual tasks and lead efforts to automate utilizing AI solutions and other tools
Provide knowledge and training to new support personnel
Recommend technical solutions on application problems
Be a mentor and lead junior team members

Bachelor's degree in Information Technology, Computer Science, or a related field
Typically 6-10 years of experience
A strong sense of customer commitment
Previous production support experience
Well-organized with the ability to multi-task and prioritize with minimal supervision
Excellent communication (written and verbal) and interpersonal skills
Basic experience with Windows operating systems
Experience on Database queries, SQL Server, Oracle, DB2, .Net, and Java
Good to have experience in Angular, C#, GIT, and JCL
Experience with monitoring tools such as Splunk, Prometheus, AppDynamics, and Moogsoft is a plus
Advanced degree is beneficial
6-8 years of diverse experience in information technology required
Experience in the securities or financial services industry is a plus

Highly competitive compensation
Benefits and wellbeing programs
Access to flexible global resources and tools
Focus on health and personal resilience
Generous paid leaves, including paid volunteer time

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