Vice President, Production Services Application Support

The Bank of New York Mellon • Pennington, NJ

74d • $68,000 - $130,000

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Production Services Application Support Analyst to join our Wealth Services Platform, Environments & Production Support team. This role is in Jersey City, NJ.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial
• 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus
• Hands on experience in providing application support (L1/L2 level support)
• Knowledge of SQL, Oracle and Mongo query language & stored procedures
• Increased focus on Azure and web technologies

Responsibilities

• Respond to, diagnose, and resolve service disruptions
• Work closely with developers on continuous integration / continuous delivery solutions
• Conduct root cause analysis for complex production issues
• Should be willing to work weekends
• Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution
• Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs
• Participate in PTO CAB meetings and review the changes
• Maintain the run books, SLA, Application recovery documents up to date
• Follow the standard procedure to escalate incidents to the appropriate teams for resolution
• Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed)
• Identify new opportunities to streamline and improve recovery solutions
• Identify repeatable manual tasks and lead efforts to automate
• Support regulatory compliance or audit support activities as needed
• Participate in the DR contingency, Cross region testing and FOS events
• Provide knowledge and training to new support personnel

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees