Vice President, Production Services Application Support II

BNY External Career Site-posted 3 months ago

$83,000 - $179,000/Yr

Full-time

Jersey City, NJ

5,001-10,000 employees

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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of “Production Services Application Support” to join our “Wealth Services Platform – Environment & Production Services” team. This role is in Jersey City, NJ.

Experienced IT professional with proven record of Application monitoring, support, troubleshooting, and post-implementation review
Respond to, diagnose, and resolve service disruptions
Work closely with developers on continuous integration / continuous delivery solutions
Conduct root cause analysis for complex production issues
Should be willing to work evenings and weekends
Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution
Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs
Participate in PTO CAB meetings and review the changes
Maintain the run books, SLA, Application recovery documents up to date
Follow the standard procedure to escalate incidents to the appropriate teams for resolution
Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed)
Identify new opportunities to streamline and improve recovery solutions
Identify repeatable manual tasks and lead efforts to automate
Support regulatory compliance or audit support activities as needed
Participated in Disaster recovery / Data Center Rotation activity as per the schedule
Provide knowledge and training to new support personnel

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial
8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus
Hands on experience in providing application support (L1/L2 level support)
Programming Language – C#, JAVA, Python
Database: Oracle & MS SQL
UI: JavaScript, CSS, HTML, Angular
Cloud: AWS
Big Data: Apache Hadoop
Operating System: Linux and Windows server
SCHEDULER: Control-M
MIDDLEWARE: MQ SERIES & Kafka
Source Code Repository: GIT Source
File Transfer: FTP, sFTP, Connect:Direct (formerly NDM), WinSCP
Monitoring Tool: AppDynamics, Splunk, Moogsoft, Cloudprober, Prometheus, ThousandEyes
Office workflow automation: Service NOW
Methodology: Agile and Scrum framework

Highly competitive compensation
Benefits and wellbeing programs
Access to flexible global resources and tools
Generous paid leaves, including paid volunteer time

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