Vice President, Production Services Application Support II

The Bank of New York Mellon • Pittsburgh, PA

70d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Production Services Application Support to join our AI- Hub team. This role is in Pittsburgh/PA or Lake Mary (Greater Orlando, FL) via 4 days in office.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
• 3-5 years of experience in technology support areas, including Java, Python, Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
• Proficiency in SQL and Splunk queries to understand logs and build dashboards.
• Understanding of AI & ML, Agents, Models and core technology on how AI systems learn and make decisions.
• Understanding of Microsoft Azure and GCP (Google Cloud Platform).
• Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.
• Self-motivated, with key strengths in initiative, dependability, and teamwork.

Responsibilities

• Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application.
• Maintain the operational stability and integrity BNY's AI Hub platform which is leveraged by other LOB's.
• Build and maintain standard procedures to troubleshoot and resolve events.
• Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service.
• Maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
• Regularly interact with the Internal customers and support teams, treating stakeholders with diplomacy and politeness.
• Handle both the non-technical and technical requirements for the users.

Benefits

• Highly competitive compensation.
• Benefits and wellbeing programs.
• Access to flexible global resources and tools.
• Focus on health and personal resilience.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees