Vice President, Product Management – CXM / CCM

Quadient•Boston, MA

13h•$260,000 - $320,000•Hybrid

About The Position

We are looking for a Vice President of Product Management – CXM to define and drive the strategic direction of Quadient’s Customer Communications and Experience Management portfolio, including the Inspire platform. This is a senior leadership role at the intersection of product strategy, customer insight, and engineering execution. Reporting to the SVP of Product & R&D, you will own the product vision, multi‑year roadmap, and business outcomes for our CXM platform, while leading a global team of product and product marketing leaders.

Requirements

12–15+ years of experience in product management within enterprise software or SaaS
7+ years leading and scaling product management teams
Deep expertise in CCM, CXM, enterprise platforms, or adjacent domains
Proven experience delivering complex, cloud or SaaS platform transformations
Strong technical fluency (APIs, integrations, enterprise architecture)
Exceptional executive‑level communication and stakeholder leadership

Nice To Haves

Experience in regulated industries (financial services, insurance, healthcare, public sector) is highly valued

Responsibilities

Set and communicate a compelling long‑term product vision for Quadient’s CXM and CCM platforms
Own the multi‑year product strategy and roadmap, aligned with platform and SaaS transformation goals
Lead the evolution toward a cloud‑native, AI‑enabled, API‑first platform
Translate market trends (AI, omnichannel engagement, journey orchestration) into differentiated capabilities
Lead and develop a high‑performing global product organization
Partner closely with R&D, Sales, Marketing, Customer Success, and executive leadership
Own product P&L and drive ARR growth, adoption, and retention
Represent Quadient with customers, partners, analysts, and at industry forums
Support M&A and integration initiatives within the CXM portfolio

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

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