VP of Patient Financial Services

Confluent Health

11h•Remote

About The Position

The Vice President of Patient Financial Services provides overall leadership for Confluent Health's multi-market post-service medical billing operations. They are responsible for multi-state billing, accounts receivable (AR) management, cash applications, denial remediation, and vendor management.

Requirements

Bachelor's Degree required.
Minimum of 8 years of experience in revenue cycle management with a proven track record of successfully implementing and expanding offerings across multiple markets.
Experience with revenue cycle automation technologies/vendors, including implementation and vendor management.
Demonstrated success delivering enterprise revenue cycle results and building, leading, and managing multi-market, remote work teams.
Medical Practice Management Software and Electronic Health Records (EHR) Software experience.
The ability to communicate effectively with all levels of management, employees, and outside entities.
Demonstrated success in leading team(s) to accomplish organizational goals.
This is a fully remote position.

Nice To Haves

Masters Degree in in related field (business, finance, health administration) strongly preferred.

Responsibilities

Provides leadership to Regional RCM Directors to ensure operational efficiency and consistent application of policies and procedures.
Establishes accountability framework for PFS results by region, including scorecard reporting and preparation of staff bonus submissions.
Produces and administers standard AR policies and procedures.
Serves as liaison and escalation point between Regional RCM Directors and operational leaders in matters of AR performance.
Maintains knowledge of and assures compliance with HIPAA and applicable current regulations and policies of federal, state, and private payers. Keeps impacted departments informed of changes, revisions, and updates.
Collaborates with SVP and VP Financial Clearance in creating and executing on strategic planning initiatives for RCM department, including establishment of KPIs and monitoring progress.
Provides team leadership with professional and personal growth avenues with emphasis on opportunities (where possible) for individuals to grow and advance within the RCM organization.
Works in close collaboration with finance, managed care, and operations leadership teams to enhance collection capabilities, adhere to payer contracts, and identify revenue enhancement opportunities.
Directs the activities of the Director of Vendor Relations to maximize vendor performance.
Ensures that all processing and reporting deadlines are consistently achieved.
Develops and reviews KPIs, activities, costs, and operations to determine RCM progress toward stated goals and objectives.
Establishes monthly, quarterly, and annual key operating indicators. Prepares appropriate periodic reports to manage the open accounts receivable appropriately and ensure key indicators are met.
Demonstrates leadership ability and a record of building and leading multi-market, remote, high performing interdisciplinary teams, specifically among executive leadership, provider staff, and related key stakeholders.
Provides strategic oversight for the development, implementation, and governance of robotic process automation (RPA), ensuring alignment with revenue cycle objectives, data integrity, and regulatory compliance.