Vice President, Olysense Operations and Cybersecurity

Olympus Corporation of the Americas•Westborough, MA

1d•Hybrid

About The Position

The Vice President of Olysense Operations, Cybersecurity & Customer Support ensures the security, reliability, and operational excellence of Olympus’ global digital ecosystem — spanning hospital connectivity, Olysense Hub as a managed service, Vault stream servers, hospital gateways, and AI-enabled clinical applications operating across Azure and GCP. This leader is personally accountable for the security of customer data, the resilience and cost efficiency of Olympus’ digital infrastructure, and the satisfaction of healthcare providers relying on Olympus’ digital and AI solutions every day. The VP builds and scales the global operations and cybersecurity functions, leads incident response, ensures compliance with global standards (HITRUST, SOC 2, ISO 27001, HIPAA, GDPR), and develops a best-in-class customer support organization leveraging AI-driven service models. This role is both technical and customer-facing, frequently engaging hospital CIOs and CISOs to build trust, explain Olympus’ digital security posture, and accelerate contracting and adoption. COLLABORATION AND INTERFACES Works closely with the VPs of Digital Product Development & Platforms, Clinical AI, and Generative AI & Hardware Enablement and to ensure secure, high-performance product deployment and data flow across Olympus’ ecosystem.Collaborates with Senior Director of Portfolio & Program Management to align security, reliability, and customer feedback into product and program governance.Partners actively with Olympus’ Endoscopy Solution Ecosystem (ESE) and corporate functions — GIESE, RA, QA, MSA, Finance, IT, and Communications — to coordinate compliance, resourcing, and stakeholder communication.Externally, engages hospital CIOs, CISOs, and IT departments to ensure Olympus’ digital offerings meet enterprise-grade reliability and security expectations. LEADERSHIP CONTEXT This role is part of the Olympus Digital Leadership Team, reporting to the Chief Digital Officer, and is directly accountable for the security, reliability, and customer satisfaction of Olympus’ digital ecosystem.It ensures Olympus delivers on its promise of connected, compliant, and continuously available digital health solutions that healthcare providers can trust.

Requirements

Minimum of 15 years of experience in digital operations, cybersecurity, or customer success leadership, ideally within regulated healthcare or MedTech environments.
Demonstrated leadership in achieving or maintaining global compliance (HITRUST, SOC 2, ISO 27001, HIPAA, GDPR).
Deep experience with hybrid cloud infrastructures (Azure, AWS, GCP) and reliability engineering (SRE, DevSecOps).
Proven ability to lead enterprise incident response and security communications.
Strong background in building or transforming large-scale customer support organizations.

Nice To Haves

Advanced degree (MBA, MS, or PhD) in Computer Science, Engineering, Cybersecurity, or related field.
Relevant certifications such as CISSP, CISM, CCSP, or CISA.
MedTech SaaS, AI/ML security compliance, or digital health operations experience.

Responsibilities

Lead Global Olysense Operations: Manage 24/7 operations for cloud, edge, and hospital-connected systems with defined SLAs/SLOs and proactive observability.
Ensure Cybersecurity & Data Protection: Own end-to-end security of customer and Olympus data; embed zero-trust principles and continuous monitoring across platforms.
Incident Response & Business Continuity: Lead the global incident response process — triage, remediation, root cause analysis, communication, and learning — maintaining BCDR plans with RTO/RPO objectives for mission-critical workflows.
Cloud Cost & Performance Optimization: Oversee cloud operations across Azure, AWS, and GCP; drive FinOps practices to balance reliability, scalability, and cost (targeting $20–40M run-rate optimization).
Establish World-Class Customer Support: Build and operate a global, multi-tier support organization (Tier 1–3), using AI and automation to enhance responsiveness and maintain high customer satisfaction (CSAT/NPS).
Certifications & Compliance: Ensure ongoing certification and audit readiness for HITRUST, SOC 2, ISO 27001, HIPAA, and GDPR.
Proactive Reliability Engineering: Implement predictive analytics and unified observability tools to anticipate and prevent system failures.
Customer Engagement & Trust Building: Act as the executive face of Olympus Digital in discussions with hospital CIOs, CISOs, and procurement leaders, articulating Olympus’ cybersecurity, uptime, and service capabilities.
Cross-Functional Integration: Collaborate with GIESE, RA, QA, MSA, Finance, IT, and Communications to ensure regulatory compliance, transparent communications, and optimized operations.
Continuous Improvement: Drive post-incident reviews, service excellence initiatives, and operational readiness programs across Olympus’ global Digital organization.