Vice President of Technical Operations

Summit • Atlanta, IL

301d • $165,000 - $200,000

About The Position

At Summit Hosting, the Vice President of Technical Operations is a key leadership role that ensures the seamless performance and reliability of our infrastructure, including colocation, managed services, Desktop as a Service (DaaS), and cloud environments. This is a unique opportunity for a strategic leader who can drive operational efficiency, innovation, and service excellence - all while maintaining exceptional system uptime. You'll lead a talented and diverse team of technical professionals, guiding them towards continuous improvement and operational excellence. In this role, you'll collaborate closely with other departments to align technical strategies with business objectives and client needs. As a senior leader, you'll make critical decisions on resource allocation, vendor partnerships, and industry compliance, all while shaping the future of our infrastructure to support both current needs and long-term growth.

Requirements

• 10+ years of experience in technical operations, infrastructure management, or cloud services, with at least 5+ years in a senior leadership role managing large-scale operations.
• Proven expertise in cloud and hybrid infrastructure management (VMware, HyperV, Citrix, AWS, Azure, or similar).
• Experience in IT service management, automation, and incident response.
• A strong ability to lead high-performing teams, foster cross-functional collaboration, and align technical operations with business goals.
• Deep knowledge of ITIL best practices and frameworks for service delivery, incident management, problem resolution, and change management.
• Bachelor's degree in Computer Science, Information Technology, or a related field (advanced degree preferred).
• Proven ability to lead teams and ensure alignment between technical, product, and operations teams.

Nice To Haves

• Experience in managing a Managed Service Provider (MSP) or Cloud Service Provider (CSP) environment.
• Advanced knowledge of network architecture, data center operations, and cloud-native infrastructure.
• Relevant certifications such as ITIL, PMP, or other technical credentials.
• Experience in cost optimization strategies, including cloud repatriation and infrastructure efficiency.

Responsibilities

• Develop and execute a strategic vision for technical operations in alignment with Summit Hosting's long-term business objectives.
• Define operational goals, key performance indicators (KPIs), and success metrics using ITIL best practices and SFIA9 role frameworks.
• Foster a culture of continuous improvement, innovation, and operational excellence within the Technical Operations team.
• Collaborate closely with senior leadership to ensure seamless integration across product, support, and operations teams.
• Oversee the Service Delivery (Build Team) for efficient provisioning, deployment, and maintenance of customer environments.
• Manage Data Center Operations with a focus on high availability, redundancy, and proactive issue resolution.
• Enhance monitoring and alerting capabilities for proactive incident response and system reliability.
• Oversee Service Management functions to ensure adherence to ITIL frameworks for incident, problem, and change management.
• Drive standardization and automation to improve operational performance and reduce manual workload.
• Implement automation strategies to streamline service deployment and improve time-to-market.
• Strengthen collaboration with Product, Support, and Engineering teams to enhance service delivery and customer satisfaction.
• Develop and implement comprehensive monitoring systems to track infrastructure performance, capacity, and availability metrics.
• Develop and manage the Technical Operations budget, ensuring cost-effectiveness without compromising performance.
• Evaluate and manage vendor relationships to ensure cost-effective service delivery.
• Implement cost reduction initiatives, including cloud repatriation strategies and infrastructure optimization.
• Serve as a key stakeholder in cross-functional planning to align technical operations with broader business strategies.
• Make high-level decisions regarding resource allocation, prioritizing projects and initiatives that align with business objectives and customer needs.
• Align financial planning with Product and Technical teams to maximize investments and support long-term growth.
• Evaluate, negotiate, and manage relationships with technology vendors and service providers.

Benefits

• Flexible Time Off
• 401k with an employer match
• Free employee collocation and cloud account
• Life Insurance/Long Term Disability
• Health Insurance
• Vision Insurance
• Dental Insurance
• Fun and casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree