Vice President of Support (Equity Cofounder)

Launch Legends-posted 2 months ago

Part-time • Executive

Cheyenne, WY

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We’re offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago, Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 integration—bringing businesses on-chain through enterprise-grade solutions, DePIN innovations, and decentralized financial infrastructure. Our flagship project, Autheo, is an AI enabled Layer-Zero OS with an integrated Layer-1 blockchain and complete decentralized infrastructure that includes decentralized compute, storage, identity, and service marketplaces, as well as a Full-stack development environment (DevHub)—engineered for scalable enterprise adoption, developer innovation, and real-world blockchain integration.

Design and lead Autheo’s global support strategy for decentralized infrastructure, validator operations, DevHub, APIs, SDKs, and enterprise integrations.
Build and manage a multi-tier (L1–L3) global support system aligned with automation, human-in-the-loop, and governance workflows.
Oversee 24×7 on-call rotations, escalation management, and performance dashboards ensuring SLA adherence and service continuity.
Coordinate with Engineering and DevOps to continuously improve incident detection, remediation, and root-cause analysis processes.
Implement AI-based triage, predictive analytics, and self-healing automation across all monitoring and ticketing systems.
Define guardrails and governance controls for automated responses to ensure transparency, traceability, and audit readiness.
Lead continuous optimization of the integrated workflow model (Automated → Semi-Automated → Manual), driving measurable reductions in MTTR and human intervention rates.
Oversee the developer support lifecycle—onboarding, SDK integration, technical assistance, and documentation feedback loops.
Establish scalable communication channels across Discord, Slack, and DevHub that blend community self-service with professional enterprise support.
Integrate partner and validator support frameworks into the same SLA and reporting structure to maintain unified operational standards.
Work directly with Managing Directors and the Executive Steering Committee to ensure operational decisions and performance metrics align with Launch Legends’ governance and compliance policies.
Maintain unified dashboards and governance reports covering uptime, incident metrics, automation performance, and service reliability.
Lead post-incident reviews and quarterly operational assessments with CIO, COO, and Governance Leads.
Develop capability programs and certification pathways for support engineers and partners to maintain technical excellence across all tiers.
Implement feedback loops that integrate telemetry, incident data, and community insights into automation and process refinements.
Build and sustain a culture of reliability, transparency, and proactive improvement across global support teams.
Lead the design and validation of business-continuity and disaster-recovery frameworks specific to support operations.
Ensure redundancy and follow-the-sun coverage models across all global regions.
Partner with Security, Compliance, and Infrastructure teams to safeguard key systems and maintain operational integrity during crises.

10+ years of leadership experience in technical support, site reliability, or operations for blockchain, cloud, or enterprise SaaS platforms.
Proven ability to design and scale 24×7 global support programs integrating automation, observability, and governance controls.
Strong knowledge of decentralized systems, blockchain node operations, and Layer-0/Layer-1 infrastructure.
Expertise in monitoring, observability (Prometheus, Grafana, OTEL), CI/CD integration, and automated escalation systems (PagerDuty, Jira Service Management).
Demonstrated success in implementing AI-driven triage, predictive alerting, and self-healing support architectures.
Experience coordinating enterprise SLAs, audit readiness, and multi-party governance reporting.
Skilled in cross-functional leadership—aligning engineering, DevOps, security, and partner teams under unified operational standards.
Excellent communication and crisis-management skills, with the ability to represent Autheo’s support organization to executive leadership, partners, and community stakeholders.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field preferred; certifications in ITIL, SRE, or DevOps disciplines are highly valued.

Equity in Launch Legends, Autheo, and the WFO Creator Network.
Token allocations in the Autheo blockchain.
Salaried compensation expected to begin within 4 to 5 months, following node, token sales or funding.

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