Vice President of Service Delivery

Jahnel Group•Schenectady, NY

1d•Remote

About The Position

Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and compelling applications for our clients located across the country. We’re a fast-growing, INC 5000–recognized company, yet we still work as a close-knit team (100+ employees). As we continue to scale, we’re looking for a Vice President of Service Delivery to scale our delivery organization. Who We're Looking For We are seeking a proven leader who is equal parts strategist and operator. The VP of Service Delivery will own the end-to-end client delivery lifecycle for their portfolio of clients, ensuring that every engagement is executed with excellence, profitability, and long-term client success in mind. This leader will bring deep experience in strategic delivery management, a proven ability to build strong multi-level client relationships, and a track record of delivering measurable business outcomes. The right candidate can balance big-picture strategy with operational detail, and has a passion for overseeing high-performing teams.

Requirements

10+ years of progressive leadership experience in delivery, consulting, or software development organizations.
Demonstrated success leading large-scale delivery teams, with accountability for client success and profitability.
Strong financial acumen, with experience managing P&L, forecasting, and delivery margins.
Proven ability to build leadership-level client relationships, drive renewals, and expand accounts.
Deep understanding of modern delivery methodologies (Agile, Scrum, Kanban) and governance models.
Strong communication and executive reporting skills, with experience presenting to boards or C-level leadership.
Technical fluency and ability to guide strategy in partnership with engineering leaders.

Responsibilities

Act as the primary delivery leader across a portfolio of client engagements.
Build strong client relationships with multiple levels of leadership, acting as a trusted advisor who ensures alignment with business objectives, anticipates challenges and proactively delivers solutions.
Partner with client executives to understand long-term business goals and align consulting services to strategic priorities.
Advise clients on roadmaps, governance models, and operating frameworks to support their long-term business objectives.
Proactively identify opportunities for additional value creation beyond current scope.
Provide thought leadership on industry trends, emerging technologies, and best practices relevant to client challenges.
Translate delivery outcomes into measurable business impact, reinforcing the value of partnership.
Regularly review client satisfaction, proactively addressing concerns and identifying opportunities for growth.
Collaborate closely with Sales, Recruiting, and Engineering leadership to ensure seamless delivery execution.
Oversee client delivery engagements across multiple accounts and industries, ensuring they meet or exceed client expectations.
Develop and communicate the product vision, strategy and roadmap.
Ensure engagements meet agreed scope, timeline, budget, and quality standards.
Identify delivery risks and implement mitigation strategies to protect client and company outcomes.
Contribute to continuously improve delivery frameworks and processes to ensure scalability, quality, and efficiency.
Enforce delivery governance models, metrics, and success frameworks that align with company objectives.
Report on delivery health, client satisfaction, and business impact to the executive team.
Mentor and support delivery teams, fostering a culture of accountability and continuous improvement.
Serve as an escalation point for clients and internal teams when delivery challenges arise.
Promote best practices, knowledge sharing, and innovation across engagements.
Own the performance of your client portfolio, including utilization, revenue, and client retention.
Forecast resource needs and collaborate with talent management to ensure proper staffing.
Partner with Sales and Finance to ensure engagements are scoped, priced, and executed profitably.