Vice President of Revenue Cycle Management - Remote

UnitedHealth Group•Plymouth, MN

7d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position will oversee the development and execution of end-to-end revenue cycle service commitments for one or more of Optum’s Health System partnerships. The role will continuously drive client revenue cycle performance improvement, as well as cost, productivity, and profitable goals. Success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight ensuring initiatives and strategy are targeting delivery of world-class billing services, driving patient and customer commitment, and maximizing return through improved bad debt, cash realization, and cost efficiencies. This position is responsible for influencing change related to the key functions of Revenue Cycle through collaborative engagement with various matrixed teams to develop and support innovative initiatives that will achieve optimal results while identifying gaps in client support/performance and proposing solutions (technology, services) to drive performance improvement. The Client Delivery Lead (CDL), Revenue Cycle Management is an operations leader who has direct accountability for P&L performance, KPIs, and all functions in Front, Middle, and Back Revenue Cycle Management (RCM) Operations supporting Market Performance Partnership (MPP) clients. The position achieves successful outcomes by working across a matrix environment to drive cost performance, productivity, and growth while ensuring successful delivery on end-to-end performance requirements for revenue cycle management clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

7+ years of RCM Operations leadership experience overseeing Front, Middle, and/or Back.
7+ years of client management/consulting experience within healthcare delivery systems, interfacing with enterprise-level executives
5+ years planning and managing overall RCM strategy to ensure SLA adherence, incentive goals, and client performance
Demonstrated experience driving projects and introducing technology to improve client performance and operational efficiency
Demonstrated experience facilitating organizational change and providing process improvement recommendations
Proven ability to analyze complex market opportunities and develop creative solutions
Ability to travel up to 25%25 of the time on a sustained basis

Nice To Haves

Experience working within a global organization
Experience managing and supporting organizational change
Proven excellent communication, leadership, customer service, and problem-solving skills
Local to Minneapolis, MN

Responsibilities

Provide direction, oversight, and monitoring of RCM performance on a daily, weekly, monthly, and quarterly cadence
Deliver updates to clients and Centers of Excellence (COEs) as necessary
Proactively raise concerns with clients, COEs, and delivery teams, influencing change to drive action and improvement
Celebrate successes across clients, COEs, and delivery teams
Perform regular analysis of performance, including industry metrics, client metrics, SLAs, and incentive programs
Inform Client Relationship Executives (CREs) and other stakeholders regularly
Partner and build trust-based relationships with client CFOs and other relevant client leaders
Provide guidance and advice on the impact of industry changes, revenue impact of client strategic plans, payer contracting and other relevant topics
“Walk the halls” to understand client operations, challenges, and successes
Plan and manage overall client and Optum RCM strategy to ensure SLA adherence, achieve incentive goals, and deliver high client performance
Develop, execute and monitor projects and technology introduction to improve client performance, operational efficiency/productivity and growth
Guide change management across diverse client and Optum teams
Serve as a creative thought leader, comfortable leading in ambiguity and influencing positive outcomes in a matrixed environment
Manage patient access and other on-site teams, ensuring alignment with client and organizational goals
Ensure tight collaboration, communications and relationships between on-site, remote domestic and global teams supporting client revenue cycle services