Vice President of Retail

Seaworld Entertainment • San Diego, CA

319d • $125,000 - $146,000

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! This role is a significant contributor to overall park performance and is responsible for the Merchandise and Merchandise Ancillary Revenue departments. This position will consistently engage with park and corporate leadership on strategic and tactical initiatives that drive revenue, EBITDA, and guest satisfaction.

Requirements

• Ten or more years of retail experience.
• At least 5 years of leadership experience in retail.
• Five or more years of senior management/leadership experience.
• Extensive operations background in tourism, theme park operations and/or other related high-volume business.
• Proven track record of exceptional project management and execution.
• Demonstrates a high-level business acumen working knowledge of and industry developments.
• Ability to effectively interface with Marketing, Finance and Information Technology departments.
• Solid experience in logistics management and managing high volume guest environments.
• Strong written/verbal communication skills; able to read, write and speak English.
• Proven experience with managing multi-million-dollar budgets.
• Superior leadership and motivational skills.
• Successful experience with diverse and multi-generational workforce.
• Effective senior management representation to varied stakeholders - customers, regulatory agencies, or members of the business community.
• Valid state driver's license and be able to obtain a company driver's license.

Responsibilities

• Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people.
• Maximize retail revenues through utilization of premium inventory, creative concepts, and quality services.
• Direct staffing, training, development, corrective action and sales motivation. Oversee scheduling and placement of direct reports.
• Develop and implement operational procedures, policies, processes and SOPs that support the Company's long-term business objectives for continued revenue growth.
• Direct oversight of department P&L. Implement department revenue accountability and programs to exceed budget targets. Develop and control the operating and labor expense budget.
• Oversee consumer event planning in coordination with park and corporate leadership.
• Provide daily, weekly, and monthly reporting and forecasts to senior leadership for budgeting and planning purposes.
• Keep abreast of industry trends and latest technologies to provide ideas for new revenue opportunities.
• Ensure product strategy is supported, and milestones are obtained.
• Develop and execute creative operational initiatives that impact the business short- and long-term.
• Partner with Product Activation Manager and Merchandise Director to leverage trends and product strategies across all stores.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Amusement, Gambling, and Recreation Industries