Vice President of Retail Operations (Future Growth Opportunity)

Five Star Food Service • Springfield, TN

408d

About The Position

The Vice President of Retail Operations (VPRO) at Five Star Breaktime Solutions is a strategic leadership role focused on guiding the operational and financial performance of retail branches. This position emphasizes customer satisfaction, operational excellence, and profitability while managing a team of operational leaders. The VPRO will also engage with clients and oversee compliance with corporate guidelines, ensuring a safe and efficient work environment.

Requirements

• Bachelor's degree preferred or equivalent experience in retail operations.
• Minimum of five years in retail operations or a related field.
• Strong interpersonal, communication, and negotiation abilities.
• Proficiency in financial analysis, reporting, and budget preparation.
• Familiarity with systems like Vendsys, Smart HQ, and Lightspeed is a plus.
• Demonstrated ability to mentor teams and solve complex problems.

Nice To Haves

• Experience with retail space design and grand openings.

Responsibilities

• Oversee retail operations to drive customer retention, satisfaction, and profitability.
• Manage and mentor operational leaders, including Directors of Retail Operations, Maintenance Supervisors, and Warehouse Managers.
• Build and sustain strong relationships with top customers and support sales activities.
• Ensure compliance with corporate guidelines for installations, merchandising, inventory management, and safety.
• Review financial and operational reports to control costs and maximize productivity.
• Manage the maintenance of fleet vehicles and building facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree