Vice President of Residential Services

EAST HOUSE CORPORATION•City of Rochester, NY

23d

About The Position

Position Summary The Vice President of Residential Services is a senior organizational leader responsible for activating, leading, and holding accountable a high-performing residential workforce that operates in alignment with East House’s values of Humanistic, Optimistic, Progressive, Integrity, and Collaboration. As a member of the Leadership Team, this role provides strategic leadership, operational oversight, and performance accountability for all residential services. The Vice President ensures that services and operations deliver high-quality, person-centered care, achieve defined outcomes, meet regulatory and contractual requirements, and operate within approved budgets and utilization targets. This role translates organizational strategy into execution, aligns people and resources to priorities, and ensures that leaders and teams are accountable for results. The Vice President represents East House with funders, regulators, and community partners and serves as the senior program leader in the absence of the Chief Program Officer, as designated.

Requirements

Bachelor’s degree in healthcare, or related fields with a minimum of eight years’ experience in supervision and administration, preferably in a mental health/chemical dependency program; or the equivalent in relevant education, training, and paid experience.
Qualified Health Professional as defined by NYS OMH and/or NYS OASAS is required.
NYS motor vehicle license, safe driving record, and availability of personal car for work.
Experience with behavioral health care systems and OMH, OASAS and VESID.
Skill in planning, organizing, directing and coordinating a wide range of activities.
Demonstrated leadership skills in personnel and administration; program evaluation and quality assurance; budgeting, and resource management.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons and other staff;
Ability to use data to improve program practices
Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits.
Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.
Microsoft Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data.
Experience using multiple database programs required.

Nice To Haves

A master’s degree in healthcare administration, social work, public health, or a related field is highly preferred.
Counseling and clinical supervision skills are preferred

Responsibilities

Strategic Leadership & Program Development
Program Performance, Quality, and Outcomes Accountability
People Leadership, Workforce Activation, and Accountability
Compliance, Risk Management, and Regulatory Oversight
Financial Stewardship & Operational Effectiveness
Community, Funder & System Leadership
Achievement of residential program outcomes, quality goals, and utilization targets
Sustained regulatory compliance with no unresolved findings
Strong financial performance aligned with approved budgets
High-performing, accountable leadership teams
Positive staff engagement and retention within residential services
Effective execution of strategic priorities and operating plans
Strong, trust-based relationships with funders, partners, and regulatory bodies