Vice President of Remote Care

Herkare • Houston, TX

290d • $200,000 • Onsite

About The Position

At SynergenX, we are dedicated to empowering individuals through personalized, medically supervised care. Our focus on hormone optimization and sustainable weight loss solutions drives our mission to help patients live healthier, more fulfilling lives. Join a dynamic leadership team at the forefront of digital healthcare innovation and make a meaningful impact on patient care across the region. We are seeking an experienced and visionary Vice President (VP) of Remote Care to lead and expand our telemedicine services across multiple clinic locations and multiple states, with a core focus on hormone replacement therapy (HRT) for the biological sex and medically supervised weight loss programs. This executive role is pivotal in delivering high-quality, patient-centered virtual healthcare while ensuring operational excellence, technological integration, and compliance within a rapidly growing healthcare environment. The VP of Remote Care will be based onsite at our Northwest Houston headquarters, collaborating closely with clinical, operational, and technology leaders to shape the future of digital care delivery and improve patient outcomes in a highly specialized, patient-focused setting.

Requirements

• Bachelor's degree in healthcare administration, Nursing, Business, or a related field (required).
• Master's degree (MHA, MBA, MPH, or related) is HIGHLY preferred.
• 10+ years of progressive leadership experience in healthcare.
• At least 5 years specifically in telemedicine or digital health operations.
• Proven track record of successfully scaling remote care models across multiple clinic locations or healthcare organizations.
• In-depth understanding of telehealth platforms, EHR systems (specifically AdvancedMD), and innovations in digital health technologies.
• Strong familiarity with hormone replacement therapy (HRT) and medically supervised weight loss programs (highly desirable).
• Demonstrated experience in regulatory compliance, healthcare quality standards, and risk management.
• Experience with locations in multiple states HIGHLY preferred.

Responsibilities

• Develop and execute the strategic vision for remote care services across all clinic locations.
• Collaborate with the Executive Leadership Team to align telemedicine strategies with organizational goals and patient care standards.
• Lead, mentor, and develop high-performing teams across telemedicine and remote care functions.
• Oversee day-to-day operations of remote care services, ensuring efficient, effective, and scalable workflows.
• Ensure full compliance with HIPAA, federal and state telemedicine regulations, and other applicable healthcare laws.
• Manage budgeting, forecasting, and resource planning for remote care operations across all clinic sites.
• Optimize remote workflows and virtual patient journeys, enhancing patient experience and increasing care accessibility.
• Define and enforce clinical protocols, documentation standards, and quality benchmarks.
• Monitor key performance indicators (KPIs) such as patient satisfaction, clinical outcomes, service utilization, and operational efficiency.
• Oversee the implementation and integration of telehealth platforms, EHR systems, and other supporting technologies.
• Work closely with IT teams to ensure a secure and scalable infrastructure for telehealth services.
• Identify and implement innovative technologies and best practices to enhance service delivery.
• Provide regular reporting and insights to senior leadership and stakeholders on performance, challenges, and strategic opportunities.
• Foster cross-functional collaboration between remote care, clinic operations, medical staff, and administrative teams.
• Lead initiatives related to workforce training, upskilling, and education on telemedicine protocols and technologies.
• Represent the organization externally, handling matters related to telemedicine, regulatory engagement, and healthcare partnerships.
• Ensure that all remote care services adhere to industry standards for privacy, safety, and clinical excellence.
• Proactively identify and mitigate risks related to cybersecurity, patient privacy, and regulatory compliance.

Benefits

• 401k with 5% match
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree