Heritage Christian Services-posted 3 months ago
$140,000 - $167,000/Yr
Full-time • Executive
Rochester and surrounding areas, NY
1,001-5,000 employees
Nursing and Residential Care Facilities

The Vice President of People Operations is a key leader within the organization, responsible for driving operational excellence across all people-related functions. This role focuses on optimizing HR processes, enhancing employee experience, and ensuring alignment between the organization's strategy and workforce management. The VP will oversee people operations, technology, analytics, compliance and other initiatives to create a high performing, people-centric organization.

  • Manage people operations activities including HRIS, data integrity, employee documentation and employee services by improving associated processes and workflows and ensuring they are scalable, efficient and employee-focused.
  • Oversee the implementation and optimization of HR technologies and automation.
  • Drive continuous improvement in HR processes, policies and employee experience.
  • Work to improve practices associated with meeting the strategic and operational people issues of the organization.
  • Ensure HR service quality which consistently meets high standards of employee satisfaction and in alignment with the organization's people strategy and priorities.
  • In partnership with the Business Intelligence and Analytics team, ensure the implementation of people analytics dashboards and other data visualizations, including collection and coordination of aggregate data for the workforce; translate those data into insights and identification of organizational trends that drive deliberate action plans and help leadership make strategic decisions.
  • In collaboration with the Information Technology team, drive the implementation and optimization of HR technologies and automation.
  • Evaluate internal metrics and continue to learn about external best practices as it relates to the organization.
  • Ensure that HR data integrity is maintained to support organizational analytics and strategic decision-making.
  • Discover and build systems that address root causes of employee, cultural, or organizational pain points, not just symptoms.
  • Partner with the HR leadership team in developing and implementing talent acquisition, retention and succession planning strategies.
  • Establish metrics to ensure that learning and development programs drive leadership and career growth.
  • Collaborate with business and HR leaders to enhance performance management and feedback systems and establish appropriate metrics to measure success.
  • Operationalize and collaborate with relevant responsible teams on staff development through high-potential talent and skill gap assessments.
  • Develop, maintain and/or collaborate on effective programs for workforce retention, promotion and succession planning.
  • Work to scale training systems to allow employees to grow within the organization.
  • Design and implement initiatives that improve employee engagement and satisfaction.
  • Work closely and organizational leaders to foster a culture of inclusion, innovation and high performance.
  • Ensure HR policies comply with all relevant employment laws, regulations and best practices.
  • Enhance diversity, equity and inclusion efforts in alignment with business objectives.
  • Bachelor's degree required, Master's degree in business, human resources or related fields, preferred.
  • 7 or more years' progressive experience in human resource management, with a minimum of five years of HR leadership and a strong focus on talent acquisition, learning and professional development, benefits administration and employee relations.
  • Familiarity with state and federal employment laws and regulatory requirements.
  • Proven ability to scale people operations in a fast-paced or high growth environment.
  • Expertise in HR systems, analytics, compliance and process optimization.
  • Experience with ADP, particularly in modules such as Onboarding, Performance Management and Benefits Administration preferred.
  • HR certification preferred.
  • Ability to build, improve and document processes while managing operational needs.
  • A valid NYS driver's license that complies with agency standards.
  • Salary range: $140,000 / yr - $167,000 / yr
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