Vice President of Payments

Redwood Credit Union • Napa, CA

85d • $188,052 - $221,249

About The Position

Redwood Credit Union is seeking our next Vice President of Payments to strategically plan, direct, and lead the Card Services and Electronic Services departments with an emphasis on providing an excellent Member experience. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field, with a minimum of ten years of management experience in the payments space, including debit and credit card and/or electronic payments programs, and a minimum of three years of progressive leadership experience.

Requirements

• Strong communication and presentation skills.
• Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust.
• Thorough knowledge of all aspects of financial institution credit and debit card payment methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations.
• Exceptional management skills.
• Strong negotiation skills.
• Skill in the operation of a personal computer with use of word processing, spreadsheet, and presentation software.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Ability to lead, motivate, and supervise team members.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Responsibilities

• Review and identify cost-effective utilization of all resources by leading and directing the management of human capital.
• Responsible for the total Member experience, while managing the day-to-day card and electronic services operations through direct staff reports.
• Responsible for Card and Electronic Services programs performance by analyzing information and recommending opportunities for current and future growth.
• Resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.
• Supervise staff goals, training, resources, support, feedback, and accountability.
• Drive effective interface with other RCU departments by directing/serving project teams.
• Direct strategic and operational activities including credit card portfolio management, checking/debit card programs, rewards program, digital wallet/tokenization, ACH/check processing, mobile deposit and digital banking integration.
• Optimize origination, activation and utilization of card and electronic services products and features through various distribution channels.
• Ensure compliance with pertinent Visa rules, government rules and regulations.
• Evaluate and adjust procedures, criteria, documents and forms while partnering with SVP to assure efficiency, compliance, and quality.
• Assist in developing and implementing card and electronic services fraud risk management strategies.
• Establish and monitor reports designed to keep the SVP and Senior Leadership Team informed of all relevant activities and issues.
• Recommend short-and long-term goals, strategies, objectives, and programs for payments-related activities.
• Develop and implement card portfolio management strategies that will meet or exceed return on equity targets.
• Develop promotional programs in coordination with the Marketing Department.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings.
• Employee performance incentive plan.
• Salary Advancement– Merit increase based on performance.
• 401(k) program with employer match.
• Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans.
• RCU employees are eligible for a 1% discount on all recreational or boat loan products.
• 2% discount off Visas and LOC Loans through RCU.
• 0% interest loan to support employees with various immigration related expenses.
• 100% financing for employee purchased homes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees