Vice President of Pay-to-Patient (P2P)

ICBD•Boca Raton, FL

3d•$200,000 - $230,000•Onsite

About The Position

The Vice President of P2P is responsible for overseeing the strategic direction and operational efficiency of revenue cycle management (RCM) functions, heavily focused on Out of Network (OON) with growing focus on In-Network (INN) and Medicaid. This is more than just an operational leadership role—it is an opportunity to drive business transformation, guide the organization to market, and be a key player in a high-growth, high-impact journey. The Vice President will be instrumental in shaping the future of RCM commercialization and will influence the broader trajectory of the company's expansion and success. The Vice President of P2P will play a central role in implementing operational best practices, building scalable processes, and ensuring the seamless delivery of services while enhancing the company's competitive advantage in the industry. This role demands a strategic thinker with a deep understanding of RCM, a proven track record in operational leadership, and a passion for driving transformative change within a rapidly growing organization. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

Bachelor's degree in Business Administration, Healthcare Management, or a related field.
Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within the healthcare or RCM industry.
Proven track record of successfully scaling operations and leading large, cross-functional teams.
Strong leadership, collaboration, and communication skills with a high degree of emotional intelligence.
Expertise in conflict resolution, service recovery, and patient advocacy.
Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.
Excellent leadership and team-building skills, with a focus on fostering a culture of accountability and high performance.
Exceptional communication and interpersonal skills, capable of engaging effectively with clients, partners, and internal teams.
Proficiency in data analysis and performance metrics, with a keen eye for identifying trends and opportunities for improvement.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Familiarity with RCM software and tools, as well as general IT systems used in healthcare operations.
Understanding of AI and automation technologies and their application in RCM processes.
Deep understanding of the healthcare industry, specifically out-of-network RCM, including regulatory requirements and payer landscapes.
Knowledge of market trends and best practices in RCM and healthcare operations.
High level of integrity and ethical standards.
Strong executive presence and the ability to inspire confidence and trust.
Adaptability and resilience in the face of challenges and change.

Nice To Haves

An MBA or other advanced degree is highly preferred.
Experience with automation and AI integration in operational processes is a significant advantage.

Responsibilities

Responsible for the effective communication and coordination with client(s), families and insurance companies to obtain the necessary information, payments for fulfillment of accounts.
Maintain excellent patient, physician, and payer relationships through a proactive customer service-oriented approach. Resolves issues between parties. Refers major issues and provides feedback, analysis, and insight to executive team.
Develop and lead a comprehensive behavioral health patient experience strategy aligned with organizational goals and regulatory requirements.
Develop and establish a metric driven approach to managing patient experience functions, report on performance, and analyze data and KPIs to ensure functions are operating at maximum efficiency.
Develop clear, concise operational plans that reflect key departmental goals and objectives with clear business and project plans as required.
Identify trends, barriers, and opportunities to improve the patient and family experience across the behavioral health continuum.
Build and scale high-performing teams that drive efficiency, accountability, and results.
Develop and refine client onboarding, integration, and management processes to support a growing external client base.
Shape the go-to-market strategy, working closely with business development and operational leaders to ensure seamless execution.
Leverage AI and automation to create a best-in-class RCM platform that differentiates us in the market.
Serve as the face of the company both internally and externally, representing our commitment to excellence and driving the vision forward. Lead with confidence, strategic foresight, and the ability to inspire teams to execute with precision.
Externally engage with clients, partners, and industry stakeholders to ensure our value proposition resonates and meets the expectations of a growing client base. Nurture relationships, secure buy-in, and demonstrate the unique advantages of our RCM offering while fostering a collaborative and partnership-driven environment.
Inspire a culture of accountability, high performance, and continuous improvement. Ensure operational health while creating an environment where teams feel empowered to excel, collaborate, and innovate.