Vice President of Operations

Metropolis • Washington, DC

104d • $150,000 - $200,000

About The Position

Metropolis is seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations. The Vice President will serve as a strategic leader, overseeing a team of regional and operations managers while partnering with cross-functional leaders to scale and optimize the business.

Requirements

• Bachelor's degree in Business, Operations Management, Urban Planning, or a related field; MBA or advanced degree strongly preferred
• 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
• Proven ability to drive revenue growth, manage P&L, and lead large operational teams
• Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
• Excellent leadership, communication, and stakeholder management skills
• Ability to travel frequently within the assigned region

Nice To Haves

• Familiarity with parking technology platforms and data-driven decision making

Responsibilities

• Develop and execute regional strategies to drive growth, operational efficiency, and profitability
• Identify new business opportunities and lead expansion initiatives within the region
• Collaborate with executive leadership to align regional plans with corporate goals and vision
• Define and monitor key performance indicators (KPIs) to drive continuous improvement
• Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
• Lead technology adoption across locations to streamline operations and enhance customer experience
• Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
• Ensure regional financial targets are met or exceeded
• Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
• Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
• Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
• Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
• Support sales and marketing efforts by providing local market insights and fostering strategic partnerships

Benefits

• Access to or eligibility for healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees