Vice President of Operations, RCM

ICBD • Lauderdale Lakes, FL

121d

About The Position

The Vice President of Operations is responsible for overseeing the strategic direction and operational efficiency of the Out-of-Network (OON) revenue cycle management (RCM) functions. This is more than just an operational leadership role—it is an opportunity to drive business transformation, guide the organization to market, and be a key player in a high-growth, high-impact journey. The Vice President will be instrumental in shaping the future of Out-of-Network RCM commercialization and will influence the broader trajectory of the company's expansion and success. The Vice President of Operations will play a central role in implementing operational best practices, building scalable processes, and ensuring the seamless delivery of services while enhancing the company's competitive advantage in the industry. This role demands a strategic thinker with a deep understanding of RCM, a proven track record in operational leadership, and a passion for driving transformative change within a rapidly growing organization.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• An MBA or other advanced degree is highly preferred.
• Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within the healthcare or RCM industry.
• Proven track record of successfully scaling operations and leading large, cross-functional teams.
• Experience with automation and AI integration in operational processes is a significant advantage.
• Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.
• Excellent leadership and team-building skills, with a focus on fostering a culture of accountability and high performance.
• Exceptional communication and interpersonal skills, capable of engaging effectively with clients, partners, and internal teams.
• Proficiency in data analysis and performance metrics, with a keen eye for identifying trends and opportunities for improvement.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Familiarity with RCM software and tools, as well as general IT systems used in healthcare operations.
• Understanding of AI and automation technologies and their application in RCM processes.
• Deep understanding of the healthcare industry, specifically out-of-network RCM, including regulatory requirements and payer landscapes.
• Knowledge of market trends and best practices in RCM and healthcare operations.
• High level of integrity and ethical standards.
• Strong executive presence and the ability to inspire confidence and trust.
• Adaptability and resilience in the face of challenges and change.

Responsibilities

• Build and scale high-performing teams that drive efficiency, accountability, and results.
• Develop and refine client onboarding, integration, and management processes to support a growing external client base.
• Shape the go-to-market strategy, working closely with business development and operational leaders to ensure seamless execution.
• Leverage AI and automation to create a best-in-class RCM platform that differentiates us in the market.
• Serve as the face of the company both internally and externally, representing our commitment to excellence and driving the vision forward.
• Externally engage with clients, partners, and industry stakeholders to ensure our value proposition resonates and meets the expectations of a growing client base.
• Nurture relationships, secure buy-in, and demonstrate the unique advantages of our RCM offering while fostering a collaborative and partnership-driven environment.
• Inspire a culture of accountability, high performance, and continuous improvement.
• Ensure operational health while creating an environment where teams feel empowered to excel, collaborate, and innovate.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees