Vice President of Operations and Hospitality - Redmond, WA

Compass Group • Redmond, WA

107d • $200,000 - $220,000

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field required; Master’s preferred.
• 10+ years in multi-site leadership roles with demonstrated success in client-facing service delivery environments; prior experience in contract services, or corporate hospitality management preferred.
• Strong executive presence and ability to build senior client relationships with diplomacy, confidence, and strategic insight.
• Financial acumen with direct experience managing budgets, forecasting, and cost control at a regional level.
• Proven ability to lead through ambiguity, drive change, and manage large-scale programs or initiatives across diverse teams.
• Excellent written and verbal communication skills; adept at navigating complex stakeholder environments.
• Experience with operational systems, reporting tools, and performance dashboards strongly preferred.

Responsibilities

• Oversee operational performance ensuring alignment with service expectations, brand standards, and client goals.
• Lead the development, implementation, and continuous improvement of regional programs, SOPs, and service delivery frameworks.
• Provide strategic oversight for budgeting, financial performance, inventory management, and business reviews.
• Guide the rhythm of business across sites, ensuring structured planning, milestone tracking, and performance monitoring.
• Drive adoption of change initiatives, including new technologies, process updates, and operational innovations.
• Serve as the senior point of contact for client executives and key stakeholders—building long-term trust and credibility.
• Facilitate strategic business reviews, roadmap planning, and executive updates to maintain transparency and alignment.
• Anticipate client needs and proactively recommend enhancements, innovations, or course corrections to improve service outcomes.
• Lead issue resolution and escalation management with professionalism and accountability.
• Translate client vision and business goals into actionable operational strategies across all locations.
• Lead, coach, and mentor a team of regional managers and onsite leaders, fostering a high-performing, engaged culture.
• Conduct regular talent assessments, performance reviews, and development planning to build future leadership capacity.
• Create opportunities for cross-learning, collaboration, and knowledge-sharing across sites.
• Partner with culinary, facilities, marketing, and operational leads to ensure cohesive service experiences that reflect both brand and client expectations.
• Align field teams around enterprise-wide initiatives, KPIs, and client-centric culture.
• Ensure appropriate training, documentation, and communication strategies are in place to support frontline excellence and leadership consistency.
• Support new business, program expansions, and regional transitions with proactive planning and onsite leadership.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees