Vice President of Facilities - Concord Hospitality Enterprises (Raleigh, NC)

Concord Hospitality Enterprises

About The Position

Concord Hospitality is seeking a Vice President of Facilities who will be responsible for the strategic leadership and operational oversight of facilities management across a portfolio of hotel properties. This role ensures all hotels maintain exceptional physical standards that enhance guest experience, protect brand reputation, and maximize asset value. The Vice President of Facilities leads capital improvement initiatives, ensures compliance with hospitality brand standards, and drives efficiency, sustainability, and service excellence across all locations. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families.

Requirements

Bachelor’s degree in Engineering, Facilities Management, Hospitality Management, or related field
10+ years of facilities, engineering, or property operations experience within hospitality
5+ years in a senior leadership role overseeing multiple hotel properties
Deep understanding of hotel operations and guest service standards
Expertise in building systems (HVAC, plumbing, electrical) within hospitality environments
Strong financial and capital planning skills
Proven experience managing renovations in operating hotels
Knowledge of brand compliance and franchise relationships
Excellent leadership, communication, and stakeholder management skills

Nice To Haves

Experience with branded hotels and franchise standards (PIPs, QA audits, etc.) strongly preferred

Responsibilities

Develop and execute a portfolio-wide facilities strategy aligned with company growth and hospitality brand standards
Partner with Operations, Ownership and Brand teams to ensure properties consistently meet or exceed guest expectations
Lead long-term capital planning, including renovations, property improvement plans (PIPs), and new hotel openings
Oversee maintenance and engineering operations across multiple hotel properties
Ensure all guest-facing and back-of-house areas are maintained to the highest standards
Implement preventive maintenance programs to minimize downtime and service disruptions
Drive consistency in facilities operations across branded and independent properties
Ensure facilities directly support a high-quality guest experience (room condition, public areas, amenities, etc.)
Collaborate with General Managers to resolve facility-related guest issues quickly and effectively
Monitor and improve metrics tied to guest satisfaction (e.g., cleanliness, maintenance scores, online reviews)
Lead execution of capital projects and emergency maintenance issues
Coordinate with ownership groups, brand representatives, designers, and contractors
Ensure projects are completed on time, within budget, and with minimal disruption to hotel operations
Identify cost efficiencies without compromising guest experience or brand standards
Oversee vendor sourcing, contract negotiations, and service level agreements
Ensure all properties comply with local, state, and federal regulations (safety, fire codes, ADA, environmental, etc.)
Maintain adherence to franchise or brand standards (e.g., Marriott, Hilton, Hyatt requirements)
Lead property inspections and audits, addressing deficiencies proactively
Implement energy efficiency programs to reduce operating costs and environmental impact
Track and report sustainability metrics across the portfolio
Introduce smart technologies and green initiatives aligned with hospitality trends
Develop and oversee emergency response plans for all properties (weather events, system failures, etc.)
Ensure readiness for 24/7 operational support in a hospitality environment
Minimize risk to guests, employees, and assets
Lead regional engineering and maintenance teams
Establish training programs specific to hospitality facilities standards
Partner with General Managers to ensure alignment between operations and facilities teams
Foster a culture of service excellence, accountability, and rapid response