Vice President of Accounting Services (DTX2026)

RealManage•Plano, TX

33d•$90,000 - $100,000•Onsite

About The Position

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. The Vice President of Shared Services is a leadership role responsible for overseeing the day-to-day operational functions of Customer Service, Operations, Resale, and Client Financials, as well as the team members supporting these areas. This role ensures operational efficiency, high levels of customer satisfaction, and consistent adherence to the company’s brand standards across all service functions. This position is responsible for auditing the quality of service and operational performance delivered by each department and for developing, implementing, and refining policies and procedures that promote operational excellence and align with the company’s brand expectations. The Vice President of Shared Services will lead the training and implementation of these policies, reinforcing company culture, accountability, and a customer-centric mindset throughout the organization. In close collaboration with the Executive Team, this role will contribute to strategic initiatives that drive company-wide performance and long-term success. In addition to team leadership and process oversight, the Vice President of Shared Services will oversee key administrative and operational support functions, including back-office operations, systems management, complex client escalations, and applicable HR oversight for team members within the supported departments. This role ensures that operational infrastructure, technology platforms, and internal processes effectively support both employees and clients while maintaining high service standards. A strong foundation in accounting, management, and financial oversight is essential in this role. The Vice President of Shared Services will work closely with accounting teams to ensure accurate financial reporting, effective internal controls, and compliance with company policies and regulatory standards. This includes overseeing accounting processes, monitoring financial reconciliations, supporting budgeting and forecasting activities, and ensuring that financial data is timely, accurate, and actionable for leadership decision-making. This role will also help establish accountability, transparency, and operational discipline within financial processes across departments. The skills required to succeed as a Vice President of Shared Services include exceptional analytical, organizational, managerial, communication, and leadership abilities. Emotional intelligence is equally important, as this role requires effective collaboration and communication across multiple departments and leadership levels. The ideal candidate is a collaborative and resourceful problem solver who can develop high-level, well-defined solutions and build cross-departmental alignment to execute initiatives that support the company’s strategic goals.

Requirements

Exceptional analytical, organizational, managerial, communication, and leadership abilities.
Emotional intelligence
Team Leadership
Change Management
Team Building
Critical Thinking
Strategic Decision-Making
Conflict Resolution
Compliance and Risk Management
Process Management and Optimization
Departmental Oversight
Accounting
Highly effective ability to manage Directors of Community Association Management, Community Association Managers, and Assistant Community Association Managers
Highly effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary
Highly effective ability to manage a large, complex portfolio of communities
Ability to manage the RealManage transition process to onboard new community association clients and closely coordinate with our Client Services Group and the client community during the set-up process
Minimum 3-5 years property management /community management experience in addition to other professional work experiences demonstrating leadership capabilities
Familiar with vendor management, construction, and maintenance issues
Understanding of Community Association business and financial statements
Ability to motivate, cultivate, and negotiate with committees
Professional verbal and written communication skills
Strong Computer Skills: Word, Excel, Outlook, and Database applications
Strong organizational and time management skills
High integrity, honesty, and professionalism
Exceptionally strong customer service orientation
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Certification preferred - CMCA

Responsibilities

Responsible for oversight, process integrity, and performance management of the accounting function to ensure accurate financial reporting, operational efficiency, and regulatory compliance.
Oversight of monthly financial statement preparation and delivery for client associations.
Implementation, monitoring, auditing, and quality control of the financial production calendar to ensure timely and accurate reporting.
Oversight and performance management of the RTM Virtual Assistant program supporting accounting operations.
Coordination and oversight of annual tax preparation support and external audit processes.
Oversight of AP and AR processes to ensure accuracy, compliance, and efficient financial operations.
Management of banking configurations and system integrations within Vantaca to ensure proper financial processing and reporting.
Oversight of banking permissions, authorizations, and institutional relationships to maintain proper financial controls and security.
Responsible for oversight of resale processes to ensure compliance with regulatory requirements and timely delivery of resale documentation.
Management and oversight of in-house resale production for declarant-controlled associations.
Oversight of third-party resale providers and vendor relationships for board-controlled associations.
Responsible for operational support systems, service quality standards, and process management that ensure efficient service delivery and strong customer satisfaction.
Management of insurance documentation processes and coordination with carriers, boards, and internal teams.
Oversight of customer service performance with a target of 24-hour response times for phone calls and general inquiries.
Oversight and continuous improvement of operational onboarding and offboarding procedures for communities and clients.
Oversight of systems used to manage community access controls, including: Gate Fob / Gate Access Systems Pool Fob / Pool Access Systems
Responsible for establishing and monitoring performance benchmarks that drive accountability, service quality, and operational improvement.
Development and monitoring of KPIs across Accounting, Operations, Customer Service, and Resale teams.
Monitoring turnaround times, production schedules, service response times, and quality standards.
Identification and implementation of process improvements based on operational performance data.