Global Banking & Markets - Transaction Banking Operations- Client Relationship Management- Vice President- New York
About The Position
We’re looking for a professional to join our Client Relationship Management team within Transaction Banking. Client Relationship Managers (CRMs) serve as the primary point of contact for our strategic corporate relationships, overseeing the strategy and execution of our front-to-back client experience. As a CRM, you are responsible for delivering a best-in-class, front-to-back client experience, driving growth opportunities, and decreasing cost-to-service. By collaborating with cross-functional internal stakeholders on strategic initiatives and product enhancements, delivering against client objectives, and providing enhanced service levels, you will strengthen our strategic client relationships and drive business growth.
Requirements
- Bachelor’s Degree with 6+ years of experience in client facing roles
- Strong written and verbal communication skills
- Effective interpersonal skills with the ability to influence global stakeholders on behalf of clients
- Results-oriented team player who collaborates with others to drive optimal outcomes
- Commitment to excellence and a high level of integrity
- Effective risk manager, demonstrating the ability to understand and balance internal risk with external client needs
Nice To Haves
- Relevant Transaction Banking experience
- Proven relationship management experience that has driven business growth
- Judgement and problem solving; thinks ahead and anticipates situations.
- Ability to analyze complex issues and identify clear, objective solutions
- Capability to effectively build network across global stakeholders
Responsibilities
- Build, maintain, and enhance relationships with senior client contacts in cash management and treasury groups
- Regularly meet with clients to understand strategic goals and priorities, and to review front-to-back Service Level Expectations (SLE)
- Proactively review Key Performance Indicators (KPI) to identify and resolve emerging issues, assess client efficiency opportunities, and drive improvement plans
- Partner with internal teams (client on-boarding, implementation, client service, operations, product and engineering) to resolve complex client issues, conduct root cause analysis, and ensure client SLEs are met
- Serve as an internal champion for clients, advocating for client needs to prioritize product enhancements, strategic projects, and process improvement initiatives
- Collaborate with sales to drive commercial opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
