Vice President, Managing Director - Stock Plan Services

Fidelity Investments • Minneapolis, MN

78d • $120,000 - $200,000 • Hybrid

About The Position

As one of our Managing Directors in our Stock Plan Services business, you will play a key central role for the satisfaction and growth of our clients in this important growth business! Fidelity Stock Plan Services & Non-Qual (SPSNQ) is Fidelity's equity compensation administration services business, which is a 650+ person, vertically integrated in the Workplace Investing (WI) division. Fidelity's SPSNQ business manages relationships with 750+ clients and 2.7+M participants in 198 countries, including 150 S&P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants. In this role you will develop positive relationships with Equity Compensation clients and build internal working relationships with Fidelity personnel in support of service delivery! The Managing Director (MD) has overall accountability for the relationship of a book of institutional equity compensation plan clients. Passionate about cultivating relationships with the key decision makers, guiding the service teams towards high client satisfaction, driving operational effectiveness and plan profitability, growing client relationships through value-driven cross selling initiatives, and strategically positioning Fidelity's products and services in its Personal and Workplace Investing offerings. Effectiveness in the role requires executive presence, understanding in benefits, executive and equity compensation, and financial services acumen. Focus areas include client retention and loyalty, relationship risk mitigation strategies, revenue growth, and product and services adoption.

Requirements

• College degree preferred or equivalent work-related experience.
• Ability to acquire Series 7 & 63/65 within the first three months of employment.
• Bring 10+ years of Relationship Management or Client Service experience; preferably within Equity Compensation/Retirement/401K industry.
• Transparent and credible presence in the Equity Compensation industry. Certified Equity Professional designation is helpful.

Nice To Haves

• Provide a strategic perspective on comprehensive employee benefit solutions for large corporations.
• Well-developed communication, project management, consulting, and leadership skills.
• Ability to successfully work in a matrix management environment.
• Develop and maintain strong client relationships across multiple client constituencies including HR, Total Rewards, Compensation, Treasury, Legal, and Procurement.
• Possessing a true dedication to customer satisfaction.
• Organization and time-management skills and attention to detail.
• Shown problem-solving skills.
• Effective presentation skills, influence, and negotiation skills.
• High emotional intelligence and interest in other human beings.
• Desire to roll your sleeves up and work with and for your teammates - Servant Leadership.
• Self-awareness and shown history of self-improvement.
• Analytical and critical thinking skills.

Responsibilities

• Supervising client satisfaction and facilitates the timely resolution of client issues to the satisfaction of the client.
• Leading client profitability through periodic evaluations of key revenue and expense metrics, and strategically works to implement proactive steps towards achieving the desired results.
• Developing a strategy and negotiates contract renewals either proactively or through formal rebid activities, including strong collaboration with other business partners across Fidelity.
• Working with business partners, including the local branches, Executive Services, and telephone teams to develop programs to increase households and conversions, and to facilitate continued advanced education and communication for participants and clients.
• Providing each client with a formal plan review, addressing client needs and opportunities for enhanced service, consistent with agreed upon time frames with the client.
• Procuring a detailed, shown understanding of all types of equity compensation plans and works consultatively with clients to assist them towards industry leading practices environment.
• Supporting client needs to facilitate corporate actions including mergers, acquisitions, splits, divestitures, spin-offs and other similar major corporate activities.

Benefits

• Comprehensive health care coverage and emotional well-being support.
• Market-leading retirement.
• Generous paid time off and parental leave.
• Charitable giving employee match program.
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree