Vice President, Loyalty & Premium Products Analytics - US Consumer Card

American Express•New York, NY

39d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The VP of Loyalty & Premium Products Analytics will lead the analytics function for key parts of the US Consumer business, including the premium products portfolio, the Membership Rewards program, business development & partnerships and Resy. They will be responsible for uncovering insights that drive innovation, influence strategy, elevate customer experience, and identify opportunities to improve margins and monetize membership services. The incumbent will lead advanced analytics to assess customer behavior and engagement and make data a true competitive advantage for US Consumer.

Requirements

Proven leader of high-performing teams; known for inspiring, developing, and retaining top talent
Strong track record of translating analytics into strategic recommendations and measurable business outcomes
Ability to work in ambiguous, fast-paced environments with a bias toward action and innovation
Exceptional strategic thinking, stakeholder influence, and business acumen
Deep understanding of the credit card business and external landscape, including key revenue and risk drivers
Experience influencing at the executive level and navigating complex, cross-functional organizations
Expertise in advanced statistical analysis, modeling, and data manipulation tools

Responsibilities

Partner cross-functionally across product management, risk, marketing, finance, enterprise data, and governance to shape and influence strategy
Oversee and optimize a suite of reporting, external data sources, and analytics capabilities to enable business decision-making
Build and oversee a high-performing analytics team
Lead efforts to enable customer-level profitability analysis, targeting, segmentation, and experimentation frameworks
Identify opportunities in white space and proactively generate new insight-driven ideas to unlock customer and business value

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities