Vice President Loan Operations Servicing Manager Bilateral and Canada Branch

Citi•Irving, TX

About The Position

Contributes to standards around which others will operate. This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment. Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects. Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities Stays abreast of developments within the loan documentation/processing function and considers the impact to the business Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes for the team Accountable for integrity of process, operations and associated results Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements. Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group Conducts discovery and due diligence activities with clients to meet their needs Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions Persuades/influences/negotiates with others through collaborative communication skills

Requirements

6-10 years of Experience
Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
Demonstrate understanding of Loan Processes, Procedures, Products and Services
General awareness of managing, preparing, and reviewing loan documentation
Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
Awareness of risk types, policies and control measures and processes
Comply with applicable laws, rules, and regulations, and adhering to Policies
Bachelor's/University degree

Nice To Haves

Master's degree preferred

Responsibilities

Manage preparing and reviewing loan documentation
Provide support to a variety of tasks related to the loan process
Independently processing and closing loans within a complex loan operations environment
Lead the team to drive and implement business initiatives, client solutions, and/or projects
Develop and exercises business plans, policies and procedures
Lead projects, offer innovative solutions and cost saving opportunities
Accountable for integrity of process, operations and associated results
Responsible for detailed analysis of loan related issues
Support a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
Assess service quality and identifying areas for process improvement, service or technology enhancements
Define, develop, implement and track appropriate margin related KPIs and SLAs for the group
Conduct discovery and due diligence activities with clients to meet their needs
Coaching and training of new recruits, and provides guidance and support to junior staff
Build effective relationships with colleagues, management, internal/external clients and stakeholders
Persuade/influence/negotiate with others through collaborative communication skills