Vice President, Laboratory Operations - Southwest Region
About The Position
The Vice President, Lab Operations is responsible for executing the operations strategy within the Southwest region, working closely with regional commercial team, customer solutions team and other internal stakeholders. Quest Diagnostics’ Southwest Region includes Texas, Arizona, New Mexico, Oklahoma, Louisiana, and Mississippi. The role reports directly to the Southwest region President and is based in Irving, TX. The Vice President of Lab Operations is responsible for leading Quest Diagnostics’ Laboratory Operations in the Southwest region. The Vice President is responsible for laboratory volume of up to 70,000 reqs per day and 700 employees across two main laboratories and 6 smaller regional laboratories. The VP will have 6 direct reports and be responsible for strategy and execution driving improved operational excellence, customer experience and employee experience while upholding the region’s history of superior medical quality. The ideal candidate will have successfully demonstrated experience driving transformational change in a services business by building and motivating teams, leveraging technology and automation as well as bringing to life lean, six sigma, and problem-solving methodology. As a member of the senior leadership team, the VP will drive a strong partnership with the VP of Commercial to drive profitable growth and stellar customer experience. The individual in this role will work closely with the Region President to cross-functionally lead and influence successful business outcomes relative to lab systems standardization, laboratory footprint changes, capacity building, and automation. As such, strong program management and influencing skills are critical.
Requirements
- Experience driving transformational change in a services business by building and motivating teams, leveraging technology and automation as well as bringing to life lean, six sigma, and problem-solving methodology
- Strong program management and influencing skills
Responsibilities
- Executing the operations strategy within the Southwest region
- Leading Quest Diagnostics’ Laboratory Operations in the Southwest region
- Responsible for laboratory volume of up to 70,000 reqs per day and 700 employees across two main laboratories and 6 smaller regional laboratories
- Responsible for strategy and execution driving improved operational excellence, customer experience and employee experience while upholding the region’s history of superior medical quality
- Drive a strong partnership with the VP of Commercial to drive profitable growth and stellar customer experience
- Cross-functionally lead and influence successful business outcomes relative to lab systems standardization, laboratory footprint changes, capacity building, and automation
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
