Vice President - IT Service Financials

State Employees' Credit Union•Raleigh, NC

3d•Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: We are seeking a highly skilled and experienced professional to join our organization as the Vice President of IT Service Financials. The ideal candidate will have a strong background in financial management, with a minimum of 7 years of financial experience and at least 3 years of Technology Business Management (TBM) experience. This role is crucial for ensuring effective billing processes, financial reporting, and benchmarking of IT performance.

Requirements

Bachelor’s degree and 7 years of direct experience with at least 1 year of experience in a leadership role.
Must have Information technology and/or financial Institution experience.
Proven experience in configuring and maintaining service consumption/metering feeds.
Strong budgeting and forecasting skills.
Excellent communication and presentation skills.
Ability to benchmark IT performance and drive continuous improvement.
Demonstrated experience in providing financial insights to executive leadership.

Nice To Haves

Preferred education: Masters Degree
Preferred direct years of experience: 5 Years (TBM)
Familiarity with emerging trends and best practices in Technology Business Management (TBM).
In-depth knowledge of financial modeling and analysis.
Workday Financial experience.
Advanced understanding of IT service consumption/metering feeds and configuration.
Knowledge of industry benchmarks and standards related to IT financial performance.
Proven ability to lead and manage a diverse team, fostering collaboration and innovation.
Strong strategic thinking and problem-solving abilities.
Ability to translate complex financial data into actionable insights for executive decision-making.
Exceptional communication and interpersonal skills, with the ability to present financial information to diverse audiences.
Experience in implementing financial systems and technologies for IT service billing.
Strong commitment to fostering a positive and inclusive team culture.
Proactive and innovative approach to addressing challenges and driving continuous improvement.

Responsibilities

Financial Expertise: Demonstrate a minimum of 8 years of financial experience, showcasing a strong understanding of financial management principles and practices
Utilize TBM principles and guidelines, showcasing familiarity with TBM best practices.
Produces board- and C-suite-ready reporting that translates highly complex IT spend, consumption, and value data into clear insights that inform investment decisions, operating model changes, and strategic prioritization.
Utilize budgeting and forecasting skills to develop accurate and realistic financial plans for IT services.
Owns end-to-end technology financial management, including full mapping and normalization of all IT contracts, run-vs-change spend, cost transparency, and multi-year financial planning—bridging CFO-level finance rigor with CIO-level technology execution through standardized TBM frameworks, transparent cost allocation models, and actionable financial insights that directly inform investment decisions and operational outcomes.
Technology Business Management (TBM) Expertise: Possess a minimum of 3 years of TBM experience, with a deep understanding of TBM principles and methodologies.
Leverage TBM frameworks to optimize IT spending and enhance cost transparency.
Serves as the functional and technical owner of Apptio (Cost Transparency, ITFM, Showback/Chargeback), responsible for complex configuration, data modeling, allocation logic, integrations, and ongoing optimization to support executive-grade decision making.
Configuration Expertise: Configure and maintain service consumption/metering feeds to ensure accurate tracking and billing of IT services.
Collaborate with IT teams to set up and optimize configuration for efficient service billing.
Benchmarking: Establish and lead benchmarking initiatives to compare IT performance against internal benchmarks and industry peers.
Leads deep analysis of vendor contracts, unit cost benchmarking, and commercial optimization across infrastructure, applications, cloud, and services—driving measurable cost efficiency, value realization, and negotiation leverage.
Identify opportunities for improvement based on benchmarking results.
Bill of IT Creation: Develop and maintain the Bill of IT, outlining all IT services and associated costs.
Implement strategies to optimize cost structures and improve overall efficiency.
People Management: Acts as a strategic partner to Finance, Procurement, Enterprise Architecture, Cloud, Infrastructure, and Application leaders—aligning financial accountability with technology delivery and operating as a trusted advisor to senior executives.
Demonstrate strong people management skills, with the ability to lead and motivate a team.
Foster a collaborative and high-performing team environment.