Vice President - IT & Cloud Services

SHI International Corp.

6d•$300,000 - $450,000

About The Position

The Vice President - IT and Cloud Services oversees the delivery of service offerings to ensure high-quality customer experiences, developing strategies to drive business growth and improve service efficiency. This role involves managing budgets and resources, leading service improvement initiatives, ensuring compliance, and collaborating with departments to align services with business objectives. The ideal candidate will develop and monitor KPIs, foster a culture of continuous improvement, represent services at executive meetings, and build strong relationships with clients and stakeholders to enhance service excellence.

Requirements

Completed Bachelor's Degree in a related field, or relevant work experience required
Completed Master’s Degree in a related field, or relevant work experience preferred
10+ years of experience with technology services
10+ years of experience in a management position required
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 25%
The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process. - Expert
Ability to oversee and direct technology service projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert
Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes. - Expert
The ability to effectively manage and evaluate the performance of oneself, individuals, and teams to achieve organizational goals. - Expert
The ability to strategically develop, retain, and optimize employee skills and leadership potential within an organization, ensuring a high-performing workforce aligned with business goals. - Expert

Responsibilities

Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction.
Develop and implement service strategies to drive business growth and improve service efficiency.
Manage budgets, resources, and logistics to optimize service delivery.
Lead service improvement initiatives to enhance service quality and reduce costs.
Ensure compliance with industry regulations and company policies in service operations.
Collaborate with other departments to align service offerings with business objectives.
Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness.
Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders.
Represent the services function at executive meetings, providing insights and updates.
Build and maintain strong relationships with clients, partners, and stakeholders.