Vice President, IT and Internal AI

LaunchDarkly

10d

About The Position

LaunchDarkly is hiring a Vice President of IT & Internal AI to serve as the single accountable leader for the company’s internal technology strategy, enterprise systems, and AI-driven transformation as the business scales from ~$200M ARR toward its next phase of growth. This role exists to ensure LaunchDarkly’s internal technology is not merely functional, but a competitive advantage—driving execution speed, productivity, resilience, and cost efficiency across the company. The VP, IT & Internal AI will elevate IT from a service-oriented function into a strategic, AI-first enablement organization that reduces friction, simplifies operations, and materially improves how work gets done. Reporting to the CFO, this leader will own enterprise architecture, core business systems, IT operations, integrations, continuity, and internal AI initiatives. They will partner deeply with Finance, Security, Engineering, GTM, People, and the Executive Team to modernize the company’s internal technology stack while ensuring reliability, security, and scalability. The VP, IT & Internal AI will: Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions Deliver reliable, secure, and scalable systems that executives and employees trust Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification Position IT as a proactive strategic partner—not a bottleneck or reactive support function Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company

Requirements

Enterprise IT & SaaS Scale Experience
Proven experience leading IT and enterprise systems in a B2B SaaS company at ~$200M+ ARR
Experience modernizing internal systems during periods of rapid growth and operational complexity
Strong understanding of how Finance, GTM, Product, and Engineering organizations depend on internal technology
AI-First & Transformation Orientation
Demonstrated experience driving AI-enabled automation or enterprise transformation initiatives
Clear perspective on how AI changes workflows, cost structures, and team design
Track record of delivering tangible productivity and cost outcomes—not just deploying tools
Operational Rigor & Risk Awareness
Strong grounding in IT operations, identity & access management, risk mitigation, and business continuity
Experience partnering closely with Security and compliance teams
Appreciation for the operational and reputational risk associated with enterprise systems
Executive Presence & Judgment
Clear, confident communicator who can engage credibly with executives, technical teams, and cross-functional leaders
Strong prioritization skills with the judgment to balance speed and rigor
Trusted partner to the CFO, CEO, and executive leadership
High integrity and accountability mindset

Responsibilities

Internal Technology Strategy & Enterprise Architecture
Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
Lead principled build vs. buy decisions with a long-term, AI-aware perspective
Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
Ensure architectural decisions scale with company growth and increasing operational sophistication
Core IT Operations, Reliability & Risk
Own day-to-day IT operations, service management, and employee technology experience
Ensure high availability and reliability of business-critical systems
Partner closely with Security on identity & access management, controls, compliance, and incident response
Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
Enterprise Applications, Integrations & Data Integrity
Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
Ensure data flows cleanly, securely, and reliably across systems
Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
Reduce duplication, manual reconciliation, and brittle point-to-point integrations
AI Strategy & Transformation
Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
Drive measurable reductions in manual work, cycle time, and operational cost
Balance AI-driven innovation with appropriate governance, risk management, and controls
Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
Cross-Functional Enablement
Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
Translate business needs into scalable, well-architected solutions
Enable faster decision-making and execution through thoughtful systems design
Drive alignment and outcomes through credibility, influence, and strong execution
IT Operating Model & Team Leadership
Lead and develop a high-performing IT organization
Establish clear ownership, accountability, and operating rhythms
Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
Build a culture that balances service excellence with transformation mindset