Vice President, Investor Services Operations

BNY Mellon

1d • $68,000 - $150,000

About The Position

INVESTOR SERVICES OPERATIONS At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Investor Services Operations to join our Investor Services team. This role is located in Boston, MA In this role, you’ll make an impact in the following ways: Conduct, analyze, and report on transfer agency operations activities for clients of high complexity Lead client onboarding and internal conversions, managing key metric reporting and daily Transfer Agency processes Resolve the most complex escalated issues and develop/update review processes and procedures to reduce risk and enhance efficiency Lead project management for complex initiatives and onboarding new, complex clients, collaborating with technology and line of business teams as a Subject Matter Expert

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• 5-7 years of total work experience preferred
• Experience in transfer agency operations preferred
• Strong analytical skills to identify trends, mitigate risk, and enhance client relationships
• Ability to provide guidance to less experienced team members; no direct people leadership required

Responsibilities

• Conduct, analyze, and report on transfer agency operations activities for clients of high complexity
• Lead client onboarding and internal conversions, managing key metric reporting and daily Transfer Agency processes
• Resolve the most complex escalated issues and develop/update review processes and procedures to reduce risk and enhance efficiency
• Lead project management for complex initiatives and onboarding new, complex clients, collaborating with technology and line of business teams as a Subject Matter Expert

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
• BNY assesses market data to ensure a competitive compensation package for our employees.
• The base salary for this position is expected to be between $68,000 and $150,000 per year at the commencement of employment.
• However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level