Vice President, Investor Services Operations

BNY Mellon • Boston, MA

7h • $68,000 - $150,000

About The Position

Investor Services Operations - Conducts, analyzes, and reports on transfer
agency operations activities for clients of high complexity. Leads client
onboarding and internal conversions. Conducts key metric reporting. Consults and
provides oversight to daily Transfer Agency processes. Assists management in the
day to day operations of the business. Resolves the most complex escalated
issues. Develops and updates review processes and procedures to reduce risk and
enhance efficiency. Updated key controls/processes to identify potential risk.
Leads project management for the most complex initiatives and/or onboarding new,
complex clients. Develops relationships with technology and line of business
teams as Subject Matter Experts to develop business requirements and test
development. Analyzes business data to identify trends to mitigate risk or
enhance client relationships. Identifies and develops new products/services to
increase revenue.May lead client engagement regarding new products, services, or
key business changes. Provides commentary on industry trends. Represents the
department at key business meetings such as technology development priority and
client engagementsNo direct reports. Provides guidance to less experienced team
members as neededContributes to the achievement of related teams
objectives.Bachelors degree or the equivalent combination of education and
experience is required.5-7 years of total work experience preferred. Experience
in transfer agency operations preferred..BNY Mellon is an Equal Employment
Opportunity/Affirmative Action Employer.Minorities/Females/Individuals with
Disabilities/Protected Veterans.Our ambition is to build the best global team -
one that is representative and inclusive of the diverse talent, clients and
communities we work with and serve - and to empower our team to do their best
work. We support wellbeing and a balanced life, and offer a range of
family-friendly, inclusive employment policies and employee forums.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in transfer agency operations preferred.

Responsibilities

• Conducts, analyzes, and reports on transfer agency operations activities for clients of high complexity.
• Leads client onboarding and internal conversions.
• Conducts key metric reporting.
• Consults and provides oversight to daily Transfer Agency processes.
• Assists management in the day to day operations of the business.
• Resolves the most complex escalated issues.
• Develops and updates review processes and procedures to reduce risk and enhance efficiency.
• Updated key controls/processes to identify potential risk.
• Leads project management for the most complex initiatives and/or onboarding new, complex clients.
• Develops relationships with technology and line of business teams as Subject Matter Experts to develop business requirements and test development.
• Analyzes business data to identify trends to mitigate risk or enhance client relationships.
• Identifies and develops new products/services to increase revenue.
• May lead client engagement regarding new products, services, or key business changes.
• Provides commentary on industry trends.
• Represents the department at key business meetings such as technology development priority and client engagements
• Provides guidance to less experienced team members as needed
• Contributes to the achievement of related teams objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level