Vice President, Investor Services Operations

BNY Mellon • Boston, MA

6h • $68,000 - $150,000

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
We’re seeking a future team member for the role of Investor Services Operations
to join our Investor Services team. This role is located in Boston, MA

In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• 5-7 years of total work experience preferred
• Experience in transfer agency operations preferred
• Strong analytical skills to identify trends, mitigate risk, and enhance client relationships
• Ability to provide guidance to less experienced team members; no direct people leadership required

Responsibilities

• Conduct, analyze, and report on transfer agency operations activities for clients of high complexity
• Lead client onboarding and internal conversions, managing key metric reporting and daily Transfer Agency processes
• Resolve the most complex escalated issues and develop/update review processes and procedures to reduce risk and enhance efficiency
• Lead project management for complex initiatives and onboarding new, complex clients, collaborating with technology and line of business teams as a Subject Matter Expert

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level