Vice President, Internal Fraud Event Response

American Express•New York, NY

4h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The VP, Internal Fraud, Head of Internal Fraud Event Response will report to the Head of Internal Fraud - 1LOD Center of Excellence (COE) and will own the strategic and tactical response to internal fraud events impacting the enterprise and industry. The incumbent will lead a team responsible for Internal Fraud advanced analytics development, insights, and compensating controls in response to emerging risks, internal and external fraud events, and Executive inquiry. This leader will partner closely with the Internal Fraud Operations team, business units, technology and 2LOD oversight teams to ensure rapid response to internal fraud risks across American Express’ global footprint.

Requirements

10+ years of experience in fraud risk management, detection strategy or analytics for financial services enterprises
Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis
Proven expertise in rules-based detection systems and fraud monitoring tools
Strong background in data analytics, including Python, SQL, SAS or equivalent
Demonstrated ability to balance detection objectives and operational impact
Strong leadership skills with the ability to collaborate & influence without direct authority
Bachelor's degree required; advanced degree or professional certifications preferred
Exceptional communications skills with ability to engage executives and technical teams
Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority

Responsibilities

Build and lead a team of high-performing senior internal analysts and strategists, building expertise in internal fraud analytics and event response
Oversee the creation and implementation of compensating controls to address emerging risks and regulatory changes.
Respond to executive and board requests with timely, data-driven insights and recommendations.
Support the design, deployment, and continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.
Guide the team in leveraging statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats.
Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities
Lead rapid response initiatives for detection rule development in reaction to new fraud schemes or internal and external fraud events.
Manage ad hoc analysis requests from Executive leadership, providing actionable insights under tight deadlines.
Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies
Serve as a key liaison with executive leadership, board members, and regulatory bodies.
Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.
Build and mentor a high-performing analytics team, fostering innovation and continuous learning.
Set clear expectations and goals, ensuring the team delivers on both strategic and tactical objectives.
Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.
Stay abreast of regulatory developments and industry best practices, updating processes as needed.
Develop and track initiatives and colleague performance.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities