Vice President, Infrastructure & Operations

Fujifilm•Morrisville, NC

18d

About The Position

The Vice President, Infrastructure & Operations is a key member of the Global Business Technology & Digital Solutions (BT&DS) Leadership Team, responsible for defining and executing the enterprise infrastructure and operations strategy across a complex, regulated, and growing global biopharmaceutical manufacturing network. This role will oversee all aspects of infrastructure services: on-premise data centers, cloud environments, networks, cybersecurity infrastructure operations, and global support services. The incumbent will ensure reliability, scalability, compliance, and security of all IT operational platforms. The VP drives modernization, automation, and a “follow-the-sun” global support model aligned with business growth and digital transformation objectives. The position partners extensively with Quality, Compliance, and other technology leaders to maintain GMP and regulatory standards across global manufacturing sites. With a team of approximately 80+ professionals, this role manages significant budgets, vendor relationships, and strategic roadmaps for the company’s growing global footprint.

Requirements

Master of Science (M.Sc.) with 13+ years of experience; or
Bachelor of Science (B.Sc.) with 15+ years of experience; or
Associate degree with 16+ years of experience.
15+ years of progressive IT leadership experience
Proven experience managing infrastructure across multiple geographies/time zones, supporting 5000+ employees.
Deep understanding of GMP and regulated biopharmaceutical industry requirements.
Demonstrated experience managing and operating in a matrixed environment.
Demonstrated success in hybrid infrastructure (on-prem and cloud).
Strong IT service management (ITIL), operations monitoring, automation, continuous improvement background.
Large vendor relationship management and contract negotiation experience.
Excellent leadership, communication, and stakeholder management skills.
Strategic leadership, change leadership and enterprise impact to set the functional strategy and long-term roadmaps
Financial and commercial acumen to manage large portfolios.
Advanced vendor and partner management to negotiate complex contracts and set vendor governance models.
Ability to build and scale high-performing global teams.
Coaching abilities to coach senior leaders and technical experts
Ability to foster a culture of safety, accountability, service excellence and continuous improvement.
Advanced problem-solving skills to anticipate and solve complex problems that may arise.

Responsibilities

Define and execute the global infrastructure and operations strategy aligned to business growth and digital transformation objectives.
Develop a roadmap for hybrid cloud adoption, data center optimization, and next-generation services.
Ensure the infrastructure can support AI, analytics, and manufacturing digitalization.
Own enterprise service delivery for global IT infrastructure, ensuring 24x7 reliability and uptime of mission-critical systems.
Oversee global help desk, site support, and end-user experience programs.
Implement and continuously improve ITIL-based processes, SLAs, KPIs, along with automation and self-healing capabilities.
Ensure infrastructure and operations for GMP systems (MES, LIMS, ERP, automation platforms, etc.) meet regulatory and compliance requirements (FDA, EMA, MHRA, etc.).
Oversee infrastructure qualification (IQ/OQ/PQ) standards and validation documentation.
Maintain audit readiness in partnership with Quality and Compliance functions.
Collaborate with the Chief Information Security Officer to implement secure infrastructure design and resilient recovery capabilities.
Maintain and test global business continuity/disaster recovery plans.
Lead risk assessments and mitigation strategies for infrastructure components across cloud and on-premises systems.
Own global infrastructure and operations budgets, ensuring cost optimization, transparency, and alignment with business priorities.
Negotiate and manage strategic partnerships with cloud, network, and managed service providers.
Establish strong vendor governance and performance management processes.
Build and lead a high-performing, globally distributed team of ~80+ employees.
Foster a culture of collaboration, accountability, and service excellence.
Develop internal talent and succession plans aligned with future-state digital capabilities.