Vice President, Implementations (Hybrid - Flexible Options)

Broadridge • Newark, NJ

2d • Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Vice President, Implementations (Client Onboarding Programs) is a senior leadership role responsible for overseeing the end-to-end onboarding of new clients across multiple segments, products, and regions. This leader will manage a portfolio of concurrent onboarding programs, ensuring each is delivered on time, within budget, and in line with agreed client outcomes and service levels. You will serve as the executive point of accountability for client onboarding, driving alignment across Sales, Operations, Product, Technology, Finance, and Customer Success. Leveraging strong program management discipline, you will establish and continuously enhance the playbooks, governance, and operating rhythms that enable consistent, scalable, and high-quality onboarding experiences. This is a highly visible role that requires exceptional client management, communication, and leadership skills. You will regularly engage with senior client executives and internal leaders, navigate competing priorities, and motivate cross-functional teams to deliver complex onboarding initiatives under tight timelines and budget constraints.

Requirements

• 10+ years of progressive program management experience, with a strong track record leading complex, multi-workstream initiatives.
• Significant experience managing multiple concurrent onboarding or implementation programs with diverse client types and timelines.
• Proven ability to deliver programs on time and within budget, with strong financial and analytical skills for budget management and variance analysis.
• Demonstrated success in senior client-facing roles, including managing executive stakeholders and navigating complex client organizations.
• Experience managing and influencing internal and external stakeholders (e.g., clients, partners, vendors, internal executives).
• Exceptional communication skills (written, verbal, and presentation) with the ability to simplify complexity and influence at all levels.
• Strong leadership and people management experience, including building, leading, and motivating high-performing teams.
• Advanced proficiency in program/project management tools and methods (e.g., PMO frameworks, dashboards, risk and issue management).
• Bachelor’s degree in Business, Operations, or related field [can be edited]; or equivalent practical experience.

Nice To Haves

• Experience in a Business Process Outsourcing, Financial Technology or Financial Services environment
• Prior leadership of a centralized Client Onboarding, Implementation, or PMO function.
• Familiarity with change management and organizational readiness practices.
• Experience operating in global or multi-region client environments.
• Relevant certifications (e.g., PMP, PgMP, Prince2, Agile, Lean Six Sigma) [example – can be edited].
• Strong data-driven approach with experience building and using KPIs and dashboards to manage performance.

Responsibilities

• End-to-End Client Onboarding Leadership Own overall strategy, planning, and execution of onboarding programs for new and expanding clients across all segments and product lines.
• Oversee multiple simultaneous onboarding efforts with varying complexity, contractual requirements, and target go-live dates.
• Ensure each onboarding program has clear scope, timelines, deliverables, and success criteria aligned with client expectations and contractual commitments.
• Program & Portfolio Management Build and manage a portfolio view of all active and upcoming onboarding programs, with clear prioritization and resource allocation.
• Implement robust program management practices, including milestone tracking, risk/issue management, RAID logs, and dependency management.
• Escalate and resolve critical roadblocks quickly, coordinating with senior leaders as needed to protect timelines and budgets.
• Client Management & Communication Act as senior escalation point for key client onboarding initiatives.
• Build trusted, long-term relationships with client executives, clearly articulating progress, risks, options, and trade-offs.
• Lead high-stakes client meetings, steering committees, and executive readouts with clear, concise, and data-driven communication.
• Cross-Functional Coordination & Governance Establish and lead cross-functional governance forums to align Sales, Implementation, Operations, Product, Technology, and Support around onboarding priorities.
• Define and enforce standardized processes, RACI models, and handoffs from sales through implementation to BAU account management.
• Ensure clear ownership and accountability across internal teams for all onboarding tasks and client commitments.
• Process Design, Standardization & Continuous Improvement Design and refine onboarding frameworks, playbooks, and templates for different client types, sizes, and solution configurations.
• Identify opportunities to streamline onboarding steps, reduce time to value, and improve predictability and quality.
• Use data and feedback from clients and internal stakeholders to drive systematic process improvements and automation.
• Budget Management & Financial Discipline Own onboarding budgets and financial performance for assigned programs and portfolio.
• Develop and manage program budgets, forecasts, and resource plans; analyze variances and take corrective actions as needed.
• Optimize onboarding efficiency and cost-to-serve while maintaining a high-quality client experience.
• Leadership, Talent & Culture Lead and develop a high-performing team of onboarding/program managers and related roles.
• Set clear expectations, provide coaching and feedback, and create an environment that motivates and empowers team members.
• Champion a culture of accountability, collaboration, client centricity, and continuous improvement across the broader organization.

Benefits

• Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
• All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
• Broadridge provides educational opportunities, including formal classes, training programs and events.
• Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees