Vice President, Implementations (Sell Side Operations) (Hybrid - Flexible Options)

Broadridge•Newark, NJ

7d•$220,000 - $230,000•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Vice President, Implementations (Client Onboarding Programs), is a senior leadership role within the Business Process Outsourcing organization, responsible for leading the end-to-end onboarding, transition, and operational migration of new clients across capital markets, wealth management, and asset management back-office operations. The role oversees a portfolio of concurrent implementation programs across products and regions, ensuring each transition is executed on time, within budget, and in accordance with agreed client outcomes, service levels, regulatory requirements, and operational controls. This leader is accountable for successfully transitioning client processes into the Business Processing Outsourcing operating model, including knowledge transfer, process migration, technology enablement, workforce readiness, and post-go-live stabilization. The role requires deep expertise in sell-side operations, service delivery, transition management, governance, risk and control, and process transformation. As the executive owner for client onboarding and implementation, you will drive alignment across Sales, Operations, Product, Technology, Finance, Compliance, and Customer Success to ensure seamless client transitions and sustainable service delivery. You will establish and continuously improve onboarding playbooks, governance models, and operating rhythms that enable scalable, consistent, and high-quality implementations while supporting SLA achievement, client satisfaction, and long-term account profitability. This is a highly visible leadership role requiring strong executive presence, client relationship management, and cross-functional leadership. You will engage regularly with senior client stakeholders and internal executives, manage implementation risk, resolve escalations, and lead teams through complex onboarding initiatives under tight timelines and budget constraints. The role also plays a critical part in identifying opportunities for process optimization, automation, and future account growth within the Business Process Outsourcing business.

Requirements

10+ years of progressive program management experience, with a strong track record leading complex, multi-workstream initiatives.
Significant experience managing multiple concurrent onboarding or implementation programs with diverse client types and timelines.
Proven ability to deliver programs on time and within budget, with strong financial and analytical skills for budget management and variance analysis.
Demonstrated success in senior client-facing roles, including managing executive stakeholders and navigating complex client organizations.
Experience managing and influencing internal and external stakeholders (e.g., clients, partners, vendors, internal executives).
Exceptional communication skills (written, verbal, and presentation) with the ability to simplify complexity and influence at all levels.
Strong leadership and people management experience, including building, leading, and motivating high-performing teams.
Advanced proficiency in program/project management tools and methods (e.g., PMO frameworks, dashboards, risk and issue management).
Bachelor’s degree in Business, Operations, or related field [can be edited]; or equivalent practical experience.

Nice To Haves

Experience in a Business Process Outsourcing or Financial Services environment
Prior leadership of a centralized Client Onboarding, Implementation, or PMO function.
Familiarity with change management and organizational readiness practices.
Experience operating in global or multi-region client environments.
Relevant certifications (e.g., PMP, PgMP, Prince2, Agile, Lean Six Sigma) [example – can be edited].
Strong data-driven approach with experience building and using KPIs and dashboards to manage performance.

Responsibilities

End-to-End Client Onboarding Leadership
Program & Portfolio Management
Client Management & Communication
Cross-Functional Coordination & Governance
Process Design, Standardization & Continuous Improvement
Budget Management & Financial Discipline
Leadership, Talent & Culture

Benefits

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

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