Vice President - Implementation Team Lead, TD Securities

Td Securities USA • New York, NY

4d

About The Position

As Implementation Manager Team Lead, you will be responsible for optimizing and overseeing the end-to-end implementation of commercial card programs, ensuring both client satisfaction and operational efficiency. In this leadership role, you will guide and support a team of implementation specialists, providing direction, mentorship, and performance feedback to foster continuous development and high standards of delivery. You will manage the transition from sales to delivery, engaging with clients through kickoff and ongoing meetings to review and define program setup requirements, troubleshoot issues, and ensure successful onboarding. The Team Lead will analyze customer data to prioritize commercial card conversions, oversee both simple and complex virtual card implementations, and provide post-launch support to guarantee client comfort and program success. You will coordinate cross-functional teams, facilitate intake requests, and drive continuous improvement initiatives, while monitoring and evaluating program performance, reporting status and achievements to senior management, and identifying best practices to enhance implementation quality. Strong project management, executive communication, and critical thinking skills are essential, as is the ability to inspire collaboration and adapt in a dynamic environment

Requirements

• Undergraduate degree required
• 7+ years of experience in implementing card programs or card platforms within the Commercial Card space
• Experience in virtual card implementation
• 2+ years of experience managing a team that conducted card program or card platform implementation
• 2+ years of experience in client communication and management
• 2+ years directly managing complex commercial card programs

Nice To Haves

• Strong communication skills, especially executive-level communications
• Project management certification a plus (i.e., PMQ, PMEC, LSSWB, etc.)
• Knowledge of working with Commercial Card expense reporting platforms
• Understanding of Commercial/Corporate Card implementations
• Previous experience of working with the TSYS platform and Salesforce

Responsibilities

• Optimize the implementation program to enhance client satisfaction and operational efficiency.
• Analyze customer data to determine the prioritization of commercial card conversion based on the bank's requirements.
• Manage simple card implementations to complex virtual card implementations.
• Engage with clients through kickoff and ongoing meetings to review and define program setup requirements and troubleshoot issues/questions.
• Complete program setups within the new platform, ensuring clients are comfortable and successfully set up.
• Support clients during the launch of their program within the new platform and provide post-launch support.
• Use critical thinking skills to identify gaps and challenges within the existing implementation process.
• Manage and process intake requests from Salesforce.

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level