Vice President, HR Operations & Shared Services - Behavioral Health

Telecare Corp.-posted about 2 months ago
$203,934 - $251,979/Yr
Full-time • Executive
Alameda, CA
1,001-5,000 employees
Hospitals
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At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success. The Vice President, HR Operations is a strategic and operational leader responsible for overseeing HR Compliance, HRIS, and HR Data & Analytics across the organization. This role ensures that Telecare's HR operations infrastructure is compliant, data-driven, and technology-enabled, supporting enterprise-wide workforce strategies and driving operational excellence. The VP will lead the design and execution of scalable systems, programs, and policies that promote compliance with federal, state, and local regulations, optimize HR technology and process efficiency, and leverage workforce data and analytics to inform executive decision-making.

  • Develops, implements, and maintains a comprehensive compliance program that encompasses medical, dental, and administrative operations.
  • Creates and updates preventive controls, including policies and training, to ensure compliance with all applicable laws, regulations, and industry best practices, including Anti-Kickback Statute, False Claims Act, HIPAA, Stark Law, and other relevant regulations.
  • Conducts annual risk assessments to identify potential areas of compliance gaps and risk.
  • Develops and implement mitigation strategies to address identified risks.
  • Monitors changes in laws and regulations and ensure the company adapts its compliance program accordingly.
  • Develops and implements a monitoring program that is measurable and data-driven, promoting compliance with key regulatory policies and procedures spanning over a thousand provider offices.
  • Establishes and enhances strong detective controls that will not unduly burden our ability to provide quality care to patients.
  • Ensures compliance with federal & local employment law
  • Complies with all corporate and local policies including Ethics & Compliance Programs
  • Assures accurate record keeping and timely local plan administration
  • Works with corporate compliance team to ensure employee data and records are accurately maintained.
  • Liaison with Telecare Employment Counsel
  • Advises on relevant compliance matters
  • Lead the successful implementation and optimization of the HR ERP system, ensuring alignment with business objectives through development of efficient back-office processes, data integration, and enhanced employee self-service tools that improve user experience and operational effectiveness.
  • Provides data analytics to support the effectiveness of Power BI and a central SQL database within HR
  • Acts as the data visualization and reporting SME using PowerBI, Qlik, Qualtrics and other management systems
  • Provides analytical support on cross functional key projects, such as systems upgrade of Top/UKG, monthly engagement pulse survey, creation of standard work, and confidential projects
  • Proactively partners with talent management and talent acquisition leadership to propose and execute special projects to improve workforce planning and diversity & inclusion
  • Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
  • Partners with senior management to identify and address the critical needs of the business and achieve goals that support a long-range people strategy
  • Supports enterprise HR initiatives designed to build a compliant, competitive and cost-effective HR infrastructure
  • Serves as a trusted advisor to executives and the Board
  • Drives integration across Compliance, HRIS, and Data Analytics functions to deliver consistent and efficient HR services
  • Partners with business leaders on initiatives that engage employees and promote retention of key talent
  • Fosters constructive associate relationships across the operations organization;
  • Understands employee needs and facilitate effective communication channels between leaders and employees
  • Sponsors and drives events and programs designed to increase employee engagement
  • Consults with and advise business managers on disciplinary process and risk assessment on employee relations and performance related issues
  • Builds and leads high-performing teams, embedding a culture of compliance, equity, and continuous improvement
  • Champion Telecare's values, ensuring HR operations reinforce a culture of equity, inclusion, and compliance
  • Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices
  • Promotes and maintains professional and effective relationships and communications within the department and with other departments
  • Fifteen (15) years Human Resources management experience; with a minimum five (5) years managing people
  • Five (5) years managing teams and supporting corporate clients at the Executive level.
  • Demonstrated experience in running an HR service organization utilizing continuous improvement best practices
  • Bachelor's degree in human resources or related field, Master's degree preferred
  • Broad understanding of the technical and functional components of human resources, including: talent acquisition, talent management, organizational design/development, succession planning, leadership development, compensation; compliance; planning; employee communications; training and development and employee relations
  • Extensive experience implementing and optimizing HRIS/ERP systems and workforce analytics platforms (e.g., Tableau, Qlik), integrating data insights to enhance reporting, talent management, and strategic workforce planning
  • Demonstrated expertise in leveraging analytics, artificial intelligence (AI), and workforce data to shape talent strategies, identify organizational trends, and drive evidence-based decision-making.
  • Proven experience in data wrangling, exploratory data analysis, and the application of advanced analytics and cloud-based technologies (e.g., AWS, Azure, Google Cloud) to build scalable people analytics frameworks, automate HR processes, and ensure data accuracy and governance.
  • Strong command of Microsoft Office products: PowerPoint; Excel, Word
  • A self-starter with high energy level. Proactive, dynamic, making things "happen."
  • Strong strategic thinker and general manager mindset; capable of translating business objectives into tactical action plans and milestones
  • An intelligent, decisive, self-confident and results-oriented individual who possesses a combination of mental flexibility, creativity, analytical ability and sound judgment.
  • Outstanding interpersonal skills and be able to work across functional areas within a company culture that is high performance, self-directing and collegial
  • Ability to build relationships with superiors, peers and subordinates across a large and complex organization
  • Able to lead, energize, and influence a wide spectrum of people to achieve exceptional performance
  • Entrepreneurial spirit, with a hands-on, roll-up-the-sleeves mentality and a structured and pragmatic approach
  • An effective collaborator and relationship builder, able to get results through influencing versus demanding by authority of position; a sought-after advisor
  • Able to facilitate and encourage objective analyses of alternative points of view and be able to articulate the strengths and weaknesses of various business options in order to reach an informed decision
  • Ability and willingness to travel up to 30%
  • Must be at least 18 years of age
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
  • SHRM-SCP, SPHR, or certifications in HR technology/analytics
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