Vice President, Hospitality Operations

Margaritaville Holdings•Orlando, FL

3d•Remote

About The Position

The Margaritaville Hospitality Lodging Operations team is responsible for the Brand experience across all Margaritaville lodging verticals including hotels, resorts, camps, and ships. The team supports and works closely with property stakeholders to ensure the Brand reputation is upheld, Brand Standards are in place, and the guest and team member experience is outstanding. The Vice President of Operations serves as the Brand point of contact and resource for the property and management teams and oversees the Corporate Directors of Operations (CDOs) who support the field in assigned roles. This position is responsible for managing and maintaining vendor partnerships and agreements around Brand Standards and OS&E. This position ensures property level understanding of and compliance with Brand operational standards and works closely with the brand Quality Assurance Team and Food and Beverage Operations to ensure consistency and excellence throughout the portfolio. This position monitors and reports property performance metrics and supports the portfolio as needed.

Requirements

Minimum 10 years of executive level management experience with responsibility over multiple locations
Must have previous experience as a general manager of a full-service resort
Excellent written and verbal communication skills
Excellent facilitation and presentation skills
Strong knowledge of hospitality vendors and providers
Strong collaborating and influencing skills and ability to professionally interact with other departments
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
Good judgment and decision-making abilities
Entrepreneurial mindset and willingness to be hands-on with software and platforms
Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook
Bachelor’s degree or higher preferred
High school diploma or equivalent required

Nice To Haves

Corporate Brand experience desirable
Lifestyle Hotel experience desirable

Responsibilities

Act as the primary operational contact to senior property management within various portfolio verticals including Margaritaville Hotels, Compass Hotels, Camp Margaritaville, Margaritaville at Sea and Margaritaville Vacation Club
Oversee Corporate Directors responsible for assigned verticals/regions
Routine Travel, visiting properties regularly to ensure Quality Assurance and Brand Standards are in place
Review and recommend ways to enhance the guest journey and experience
Assist the property management team with action plans and involvement with Brand initiatives that drive revenue, reputation, and engagement
Provide Brand training and guidance to newly hired General Managers and Executive Committee members
Oversee the Critical Path process for pre-opening operations. Ensuring all divisions, departments are aligned and all milestones and critical actions are completed
Directly responsible for establishing and maintaining vendor partnerships, which include managing current and identifying future vendor partners for Brand required OS&E and FF&E standards
Maintain and update Brand buying guide to support agreements and Standards
Participate in the review, annual update, and creation of Brand Standards documents
Track all requested waivers and ensure proper documentation and status
Consistently track performance KPIs and ensure communication cadence in place
Work closely with all other Brand Divisions to ensure seamless support and synergy
Regular Involvement in the audit process and communication. Provide recommendations on process improvement and communication of results, including performing audits and delivering results as needed
Develop and partner with Training and Development to create relevant operational content that supports and elevates the field to deliver the Brand Promise
Represent the Brand in various Brand, lodging management company, and ownership group meetings
Maintain and retain confidential information regarding the Company, vendors, and guests
Maintain a high level of knowledge regarding the company’s venues, products and happenings
Perform other duties and tasks as assigned or determined by management
Adhere to all company policies and procedures as established in the Team Member Handbook