Vice President - Global Workforce Screening

JPMorgan Chase • Jersey City, NJ

74d

About The Position

Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm's assets, reputation, employees, and clients pursuant to firm policy and regulatory standards. As a Screening Manager with Global Workforce Screening, you will be an operations lead. Responsible for managing case volume with tight deadlines, maintain quality control, trouble shoot issues and continuously improve processes. You will provide oversight for the team who executes operational processes. You will report into the Global Workforce Screening Manager and work closely with management team, regional peers, as well as our partners within HR and Compliance and other internal stakeholders.

Requirements

• 7+ years of work experience managing operations.
• Knowledge of pre-employment screening, human resource management, compliance, legal or fraud/investigations.
• Excellent operational and people management experience.
• Experience with risk and controls, data privacy programs, process improvement.
• Experience with strong data reporting, use of metrics to drive operational performance and strong Microsoft Office skills.

Nice To Haves

• Ability to think strategically and provide leadership & work with partners globally.
• Experience handling confidential, personal & sensitive information.
• Experience working in an environment that undergoes routine audits from internal and external sources.

Responsibilities

• Manage partners and stakeholder expectations related to screening of various worker types throughout North America.
• Ensure service legal agreements are met through KPI monitoring.
• Lead workforce screening efforts to ensure a high-quality candidate/employee experience.
• Report to the Global Workforce Screening Manager in the US and serve as a trusted advisor to stakeholders, building relationships with partners such as HR, Employee Relations, Assignment Sponsors, Sourcing, and project teams globally.
• Adhere to and maintain screening program structure; ensure compliance with legal and regulatory mandates.
• Support and assist in managing team members in other locations.
• Drive quality and operational efficiency by collaborating with vendor product and operations staff; identify and remediate issues.
• Utilize automated processes and AI effectively.
• Understand and adhere to firmwide policies, standards, and procedures by GWS operations team and screening vendors.
• Identify and escalate risk related to processes; implement controls to mitigate.
• Manage screening projects driving best practices and efficient practices, ensuring the team is well-resourced, trained, and meeting service level agreements.
• Collaborate with peer managers to assist with overall team management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities