Vice President, Global Risk - Incident Management

PayPal • San Jose, CA

115d • $250,000 - $360,000

About The Position

The incumbent will serve a critical executive role as Vice President, Global Risk – Incident Management and will lead the development, execution, and continuous improvement PayPal’s enterprise-wide incident management program. This executive will oversee the global framework for detecting, assessing, and responding to operational, technology, and security incidents across the organization. The ideal candidate will have deep expertise in financial services, proven leadership in managing large-scale incidents, and the ability to collaborate across business units, technology teams, and regulators. Global Risk Management is a high impact enablement function driving PayPal’s global success and is comprised of 1LOD Functions (Credit, Fraud Prevention, Financial Crimes/Anti-Money Laundering, Physical Security, Government Relations, and Functional Product Enablement). In addition, the independent function has prudential risk management 2LOD Oversight functions (Enterprise Risk, Compliance, Regulatory Affairs, Global Entity Management). This VP, Global Risk – 1LOD Incident Management reports directly to the PayPal EVP, Global Chief Risk Officer.

Requirements

• 15+ years of global risk management, financial services, and data science with relevant experience in a large-scale, heavily matrixed, high-growth financial services/bank entity.
• 15+ years of experience in incident management or a related field, with at least 7 years of that experience serving in senior leadership roles.
• Demonstrated leadership and effective communication with Board of Directors of financial institutions, including navigating risk assessment and operational resiliency.
• Strong technical knowledge of IT infrastructure, cybersecurity, and enterprise operations.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Expertise in crisis communication, regulatory engagement, and executive stakeholder management.
• Strong background in financial services with a deep understanding of regulatory and operational resilience requirements.
• Proven track record of managing large-scale, complex incidents in a global, high-pressure environment.
• Demonstrated learning agility and passion for taking on new challenges and executing with high velocity.

Nice To Haves

• Master’s degree in Business, Risk, Cybersecurity, or related field preferred.
• Relevant certifications (e.g., CISSP, CISM, CISA, CBCP, PMP).
• Extensive and credible experience in regulated entities (i.e.: CSSF/Commission de Surveillance du Secteur Financier, FCA/Financial Conduct Authority, MAS/Monetary Authority of Singapore, OCC/Office of Comptroller of Currency, U.S. Federal Reserve, and/or FDIC supervised entities).
• Demonstrated experience in crisis management with cyber response and/or former military combat leadership.

Responsibilities

• Lead functional readiness to engage stakeholders, business/functional leaders, external partners, Global Markets, and Technology Command Center.
• Oversight and engagement with Technology Commander Center, Cyber Defense Center, and other teams to triage notification, escalation, and recovery roadmap.
• Provide strong executive presence and confidence across PayPal in actively leading real-time incident management execution in responding to and resolving incidents promptly and effectively.
• Build, mentor, and lead a high-performing global team of incident managers and crisis response professionals while fostering a culture of accountability, resilience, and continuous improvement.
• Drive adoption of advanced incident detection, monitoring, and response technologies, including AI-driven analytics and automation while partnering with cybersecurity, IT operations, and business continuity leaders to strengthen resilience and recovery capabilities.
• Continuously evolve the global incident management framework to anticipate emerging threats and industry best practices.
• Develop strong processes and effective contingency management plans across response types by crisis event with communication protocols that are tested regularly and effectively.
• Ensure communication protocols allow for primary, secondary and tertiary exchanges of critical information in times of crisis with appropriate delegations of authority to the crisis management team and secondary/tertiary leaders when primary executives are unavailable.
• Maintain a 'client first' mentality, prioritizing resiliency, reliability and stability of core PayPal business and technology services to ensure resiliency across our global network.
• Develop, implement, and continuously improve incident management processes, policies, and procedures.
• Serve as the primary point of contact for incident communication, ensuring timely and accurate updates to stakeholders, including senior leadership and external counterparts (prudential regulators, clients, etc.).
• Responsible for building business unit, operational, and enabling processes by ensuring transparency, consistent Business Impact Assessment severity/impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages.
• Develop and deliver training programs to enhance incident management capabilities across the organization.
• Establish key performance indicators (KPIs) and generate regular reports to track incident management performance and identify areas for improvement.
• Ensure post-incident remediation activities are completed in a timely and complete manner – including integration with Issue Management and Business Controls.

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Annual performance bonus
• Equity compensation
• Medical, dental, vision, and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees