Vice President - Global Relationship Manager

Genpact • New York, NY

119d • $160,000 - $200,000

About The Position

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Inviting applications for the role of Vice President - Global Relationship Manager! This role ensures Genpact experiences with current clients through relationship building and understand its clients' needs and goals. You will be managing relationships with existing and target new executives in existing clients.

Requirements

• Proven experience handling senior client relationships at Fortune 500 companies.
• Experience leading and closing end-to-end deals.
• Relevant years of business/segment/industry expertise.
• Sound financial & commercial business understanding.
• Prior consulting experience.
• Bachelor's degree in business, technology, analytics, or a related field. MBA is preferred.
• Experience managing large strategic relationships and proven track record growing account revenue/portfolio size.
• Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels.

Nice To Haves

• Has tolerance for ambiguity, is comfortable with change, and can flex quickly.
• Relates openly and comfortably with diverse groups of people.
• Holds self and others accountable for meeting commitments internally and externally.
• Takes responsibility for the outcomes of individual actions and decisions.
• Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Is viewed to be a trusted advisor both internally and externally to key stakeholders.
• Exhibits speed to outcome and consistently achieves results.
• Is competitive, hard driving and motivated by delivering value.

Responsibilities

• Responsible for driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships.
• Identify, close, and deliver consulting opportunities as well as larger transformation opportunities including managed services.
• Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans.
• Lead account planning and account strategy.
• Understand the levers that impact P&L and contract or change management to drive improved account performance.
• Set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.
• Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration.
• Source new growth opportunities by looking for areas to add value to client's business.
• Develop meaningful internal/external relationships with C-suite leaders across the client organization.
• Build reputation as a trusted advisor with CXO, Business and Functional leaders.
• Build, run and be responsible for the governance around customer and Genpact communication.
• Initiate new relationship outreach and execute the customer communication plan.
• Work upon keeping the client as 'Trusted Advisor' in Client Satisfaction surveys.
• Act as a consultant to clients of business and provide insights/directions on how to use new technologies.
• Facilitate the commercial details and negotiation of an opportunity.
• Construct Genpact's Impact Commercial Models that align with client's business drivers and objectives.
• Provide insights on what is happening with customer's financials and drive business strategies.
• Partner with RFI/RFP team and Finance on proposals.
• Partner with onshore and offshore delivery teams to build effective deal solutions.

Benefits

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact - Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness allow your ideas to fuel progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree