Vice President, Global Commercial Excellence

Danaher • New York, NY

131d • $250,000 - $280,000 • Remote

About The Position

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team. IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. This position is part of the Commercial Services organization located in Unites States and will be remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things.

Requirements

• Bachelor's degree required; B.A./B.S. in Biology or related life sciences field preferred.
• MBA or graduate degree in life sciences preferred.
• 10+ years of management experience in Customer Service, Sales Operations, or related functions-preferably in the Biotechnology or Life Sciences industry.
• Demonstrated experience in Lean/DBS concepts and building scalable, global processes.
• Proven ability to lead large, high-performing teams and drive cross-functional collaboration.

Nice To Haves

• Genomics industry experience.
• Experience with Danaher Business System (DBS) tools and methodologies.

Responsibilities

• Lead the development and execution of a global customer service strategy that ensures consistency, operational excellence, and customer satisfaction across North America, Europe, and Asia-Pacific.
• Align cross-functional teams across Customer Care, Sales Operations, Scientific Applications Support, and Service Operations to deliver seamless customer experiences.
• Drive global commercial operations including forecasting, sales analytics, incentive compensation, sales training, and commercial data management.
• Champion a customer-centric culture across all functions, embedding continuous improvement and Lean/DBS methodologies.
• Build and lead a high-performing, globally cohesive customer service and commercial operations team.
• Implement globally standardized processes and advanced analytics to monitor performance and drive strategic decision-making.
• Represent the voice of the customer in corporate strategic planning and influence global initiatives to enhance service quality and commercial effectiveness.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Bonus/incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees