Vice President, Fraud Protection Services Product Manager - Banking Payments

JPMorgan Chase • New York, NY

457d

About The Position

As a Vice President, Fraud Protection Services Product Manager within the Small Business Banking Digital Payments product team, you will oversee the product life cycle of fraud protection offerings. Your role involves acting as the voice of the customer, managing product controls, and ensuring operational efficiency while collaborating with cross-functional teams to launch innovative payment products for small businesses.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Thorough understanding of digital payments, fraud prevention offerings and small business needs.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with control design and evaluation concepts, risk assessment processes, key risk indicators and the ability to assess the relevance of internal and external standards and procedures.
• A strong background in audit, control testing and external regulatory exam readiness.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team.
• Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders.
• Possess excellent communication, analytical and problem-solving skills.
• Proficient with the MS Office tools, JIRA and Confluence.

Responsibilities

• Operate as the primary interface between business, tech, ops, risk, legal, and compliance to drive fraud protection services to internal stakeholders and customers.
• Make decisions in digital strategy for product/functionality/experience areas requiring a solid understanding of the business, policies, procedures and/or compliance requirements.
• Play the role of the primary advocate and owns the Voice of the Customer (VoC) for best-in-class product experience.
• Act as a key participant in large-scale planning, defining the product roadmap based on business outcomes.
• Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Collaborate and consult strategically with peers, colleagues and mid-level to senior managers to resolve issues, achieve execution goals and gain and share customer experience impacts and platform pain points.
• Define control & monitor framework for products in scope and oversees audit preparations.
• Manage escalations & risks, identify emerging issues, and collaborate with different teams to identify optimal solutions for the holistic payment experience.
• Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed